/* ============================================================
   Zeus Pix Suporte — tema "Neon Cyan"
   Paleta: ciano · cinza · preto · branco
   ============================================================ */

:root {
  --cyan: #00e5ff;
  --cyan-bright: #67f0ff;
  --cyan-deep: #00b8d4;
  --cyan-dim: #0891b2;
  --cyan-glow: rgba(0, 229, 255, 0.35);
  --cyan-soft: rgba(0, 229, 255, 0.1);
  --cyan-border: rgba(0, 229, 255, 0.28);

  --black: #030305;
  --black-2: #08080e;
  --gray-950: #0e0e14;
  --gray-900: #14141c;
  --gray-850: #1a1a24;
  --gray-800: #22222e;
  --gray-700: #2c2c3a;
  --gray-600: #454556;
  --gray-500: #6b6b7d;
  --gray-400: #9494a8;
  --gray-300: #c8c8d6;
  --white: #ffffff;
  --white-soft: #f4f4f8;

  --bg: var(--black);
  --surface: var(--gray-950);
  --surface-2: var(--gray-900);
  --surface-3: var(--gray-850);
  --border: rgba(255, 255, 255, 0.06);
  --border-strong: rgba(255, 255, 255, 0.12);
  --text: var(--white-soft);
  --muted: var(--gray-400);

  --success: var(--cyan);
  --success-soft: var(--cyan-soft);
  --warning: var(--gray-300);
  --warning-soft: rgba(200, 200, 214, 0.08);
  --danger: #ff6b6b;
  --danger-soft: rgba(255, 107, 107, 0.1);

  --radius: 16px;
  --radius-sm: 10px;
  --radius-xs: 7px;
  --shadow: 0 20px 50px rgba(0, 0, 0, 0.55);
  --shadow-cyan: 0 8px 32px rgba(0, 229, 255, 0.12);
  --font: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
  --sidebar-w: 260px;
  --sidebar-collapsed-w: 76px;
  --transition: 0.22s cubic-bezier(0.4, 0, 0.2, 1);
  --sidebar-transition: 0.26s cubic-bezier(0.4, 0, 0.2, 1);
}

* { box-sizing: border-box; }

.hidden { display: none !important; }

html, body { margin: 0; }

body {
  background: var(--bg);
  color: var(--text);
  font-family: var(--font);
  font-size: 14px;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
  overflow-x: hidden;
}

/* Fundo decorativo */
body::before {
  content: '';
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: 0;
  background:
    radial-gradient(ellipse 80% 50% at 10% -10%, rgba(0, 229, 255, 0.09), transparent 55%),
    radial-gradient(ellipse 60% 40% at 95% 5%, rgba(0, 184, 212, 0.06), transparent 50%),
    radial-gradient(ellipse 50% 30% at 50% 100%, rgba(0, 229, 255, 0.04), transparent 60%);
}

h1, h2, h3 { letter-spacing: -0.02em; margin: 0; }

/* ============ Layout ============ */

.app {
  display: flex;
  height: 100vh;
  height: 100dvh;
  min-height: 100vh;
  min-height: 100dvh;
  overflow: hidden;
  position: relative;
  z-index: 1;
}

.sidebar {
  width: var(--sidebar-w);
  flex-shrink: 0;
  background: var(--gray-950);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  padding: 0;
  position: sticky;
  top: 0;
  height: 100vh;
  height: 100dvh;
  overflow: hidden;
  transition: width var(--sidebar-transition);
  box-shadow: 4px 0 24px rgba(0, 0, 0, 0.25);
}

.sidebar::after {
  content: '';
  position: absolute;
  top: 0;
  right: 0;
  width: 1px;
  height: 100%;
  background: linear-gradient(180deg, rgba(0, 229, 255, 0.15) 0%, transparent 40%, transparent 60%, rgba(0, 229, 255, 0.08) 100%);
  pointer-events: none;
}

.app.sidebar-collapsed .sidebar {
  width: var(--sidebar-collapsed-w);
  overflow: visible;
}

.app.sidebar-collapsed .sidebar-body {
  overflow: visible;
}

.sidebar-top {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 20px 16px 18px;
  border-bottom: 1px solid var(--border);
  min-height: 76px;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  flex: 1;
  min-width: 0;
  overflow: hidden;
}

.brand-icon {
  width: 40px;
  height: 40px;
  border-radius: 12px;
  background: transparent;
  box-shadow: none;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  border: 1px solid var(--border);
  overflow: hidden;
}

.brand-logo {
  width: 100%;
  height: 100%;
  object-fit: contain;
  display: block;
}
.brand-icon svg { display: none; }

.brand-text {
  min-width: 0;
  overflow: hidden;
  white-space: nowrap;
  opacity: 1;
  transition: opacity var(--sidebar-transition), transform var(--sidebar-transition);
}

.app.sidebar-collapsed .brand-text {
  opacity: 0;
  transform: translateX(-8px);
  pointer-events: none;
}

.app.sidebar-collapsed .brand {
  justify-content: center;
  gap: 0;
}

.app.sidebar-collapsed .brand-text {
  width: 0;
  margin: 0;
  padding: 0;
  overflow: hidden;
  flex-shrink: 0;
  transform: none;
}

.app.sidebar-collapsed .sidebar-top {
  gap: 6px;
  padding: 20px 12px 18px;
}

.app.sidebar-collapsed .brand {
  flex: 0 0 40px;
  min-width: 40px;
}

.brand-name {
  font-weight: 700;
  font-size: 15px;
  color: var(--white);
  line-height: 1.2;
  letter-spacing: -0.01em;
}

.brand-sub {
  font-size: 10px;
  color: var(--gray-500);
  letter-spacing: 0.14em;
  text-transform: uppercase;
  font-weight: 600;
  margin-top: 3px;
}

.sidebar-toggle {
  width: 32px;
  height: 32px;
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: 8px;
  color: var(--gray-400);
  cursor: pointer;
  transition: all var(--transition);
}

.sidebar-toggle:hover {
  color: var(--cyan-bright);
  border-color: var(--cyan-border);
  background: var(--cyan-soft);
}

.sidebar-toggle svg {
  width: 16px;
  height: 16px;
  transition: transform var(--sidebar-transition);
}

.app.sidebar-collapsed .sidebar-toggle svg {
  transform: rotate(180deg);
}

.sidebar-body {
  flex: 1;
  display: flex;
  flex-direction: column;
  padding: 16px 12px;
  overflow-y: auto;
  overflow-x: hidden;
}

.command-palette-trigger {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  margin-bottom: 14px;
  padding: 9px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.03);
  color: var(--gray-400);
  font-size: 13px;
  cursor: pointer;
  transition: all var(--transition);
}

.command-palette-trigger:hover {
  color: var(--gray-200);
  border-color: rgba(0, 229, 255, 0.2);
  background: rgba(0, 229, 255, 0.05);
}

.command-palette-trigger svg {
  flex-shrink: 0;
  color: var(--gray-500);
}

.command-palette-trigger-text {
  flex: 1;
  text-align: left;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.command-palette-trigger-kbd {
  font-size: 11px;
  color: var(--gray-500);
  padding: 2px 6px;
  border-radius: 4px;
  border: 1px solid var(--border);
  background: var(--gray-900);
  flex-shrink: 0;
}

.app.sidebar-collapsed .command-palette-trigger {
  justify-content: center;
  padding: 9px;
}

.app.sidebar-collapsed .command-palette-trigger-text,
.app.sidebar-collapsed .command-palette-trigger-kbd {
  display: none;
}

.sidebar-section-label {
  display: block;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--gray-600);
  padding: 0 10px 10px;
  white-space: nowrap;
  overflow: hidden;
  opacity: 1;
  transition: opacity var(--sidebar-transition);
}

.app.sidebar-collapsed .sidebar-section-label {
  opacity: 0;
  height: 0;
  padding: 0;
  margin: 0;
  overflow: hidden;
}

.nav {
  display: flex;
  flex-direction: column;
  gap: 4px;
  flex: 1;
}

.nav-btn {
  position: relative;
  display: flex;
  align-items: center;
  gap: 12px;
  width: 100%;
  padding: 11px 12px;
  background: transparent;
  border: none;
  border-radius: var(--radius-sm);
  color: var(--gray-400);
  font-family: var(--font);
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  transition: background var(--transition), color var(--transition);
  white-space: nowrap;
}

.nav-btn::before {
  content: '';
  position: absolute;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 3px;
  height: 0;
  border-radius: 0 3px 3px 0;
  background: var(--cyan);
  transition: height var(--transition);
}

.nav-btn:hover {
  background: rgba(255, 255, 255, 0.04);
  color: var(--white-soft);
}

.nav-btn.active {
  background: var(--cyan-soft);
  color: var(--cyan-bright);
  font-weight: 600;
}

.nav-btn.active::before {
  height: 22px;
  box-shadow: 0 0 10px var(--cyan-glow);
}

.app.sidebar-collapsed .nav-btn {
  justify-content: center;
  padding: 12px;
  gap: 0;
}

.app.sidebar-collapsed .nav-btn::before {
  display: none;
}

.nav-icon {
  width: 20px;
  height: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.nav-btn.active .nav-icon { color: var(--cyan); }

.nav-label {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  opacity: 1;
  transition: opacity var(--sidebar-transition), width var(--sidebar-transition);
}

.app.sidebar-collapsed .nav-label {
  width: 0;
  opacity: 0;
  overflow: hidden;
}

.nav-count {
  margin-left: auto;
  background: var(--cyan);
  color: var(--black);
  font-size: 10px;
  font-weight: 700;
  min-width: 20px;
  height: 20px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 6px;
  flex-shrink: 0;
  transition: all var(--sidebar-transition);
}

.app.sidebar-collapsed .nav-count {
  position: absolute;
  top: 6px;
  right: 6px;
  min-width: 16px;
  height: 16px;
  font-size: 9px;
  padding: 0 4px;
  margin: 0;
  box-shadow: 0 0 8px var(--cyan-glow);
}

.nav-count.zero { display: none; }

/* Tooltip ao passar o mouse com sidebar colapsada */
.app.sidebar-collapsed .nav-btn::after,
.app.sidebar-collapsed .logout-btn::after,
.app.sidebar-collapsed .pwa-install-btn::after,
.app.sidebar-collapsed .conn-status::after {
  content: attr(data-tooltip);
  position: absolute;
  left: calc(100% + 10px);
  top: 50%;
  transform: translateY(-50%);
  background: var(--gray-800);
  border: 1px solid var(--border-strong);
  color: var(--white-soft);
  font-size: 12px;
  font-weight: 500;
  padding: 6px 12px;
  border-radius: 8px;
  white-space: nowrap;
  opacity: 0;
  pointer-events: none;
  z-index: 60;
  box-shadow: var(--shadow);
  transition: opacity 0.15s ease;
}

.app.sidebar-collapsed .nav-btn:hover::after,
.app.sidebar-collapsed .logout-btn:hover::after,
.app.sidebar-collapsed .pwa-install-btn:hover::after,
.app.sidebar-collapsed .conn-status:hover::after {
  opacity: 1;
}

.sidebar-footer {
  border-top: 1px solid var(--border);
  padding: 14px 12px 16px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  background: rgba(0, 0, 0, 0.2);
}

.conn-status {
  position: relative;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background: var(--gray-900);
  border: 1px solid var(--border);
  font-size: 12px;
  font-weight: 500;
  color: var(--gray-400);
  transition: all var(--transition);
}

.app.sidebar-collapsed .conn-status {
  justify-content: center;
  padding: 10px;
}

.conn-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--gray-600);
  flex-shrink: 0;
}

.conn-label {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  opacity: 1;
  transition: opacity var(--sidebar-transition), width var(--sidebar-transition);
}

.app.sidebar-collapsed .conn-label {
  width: 0;
  opacity: 0;
  overflow: hidden;
}

.conn-status.connected {
  color: var(--cyan-bright);
  background: var(--cyan-soft);
  border-color: var(--cyan-border);
}
.conn-status.connected .conn-dot {
  background: var(--cyan);
  box-shadow: 0 0 10px var(--cyan);
}

.conn-status.qr {
  color: var(--gray-300);
  background: var(--warning-soft);
  border-color: var(--border-strong);
}
.conn-status.qr .conn-dot {
  background: var(--gray-300);
  animation: pulse 1.5s ease infinite;
}

.conn-status.disconnected,
.conn-status.connecting {
  color: var(--danger);
  background: var(--danger-soft);
  border-color: rgba(255, 107, 107, 0.25);
}
.conn-status.disconnected .conn-dot,
.conn-status.connecting .conn-dot { background: var(--danger); }

@keyframes pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.5; transform: scale(0.85); }
}

.logout-btn {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  background: transparent;
  border: 1px solid var(--border);
  color: var(--gray-400);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  font-family: var(--font);
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition);
  white-space: nowrap;
}

.logout-btn svg {
  width: 16px;
  height: 16px;
  flex-shrink: 0;
}

.logout-label {
  opacity: 1;
  transition: opacity var(--sidebar-transition), width var(--sidebar-transition);
}

.app.sidebar-collapsed .logout-btn {
  padding: 10px;
}

.app.sidebar-collapsed .logout-label {
  width: 0;
  opacity: 0;
  overflow: hidden;
}

.logout-btn:hover {
  border-color: rgba(255, 107, 107, 0.35);
  color: var(--danger);
  background: var(--danger-soft);
}

.pwa-install-btn {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  background: rgba(0, 229, 255, 0.08);
  border: 1px solid rgba(0, 229, 255, 0.28);
  color: var(--cyan);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  font-family: var(--font);
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition);
  white-space: nowrap;
}

.pwa-install-btn[hidden] {
  display: none !important;
}

.pwa-install-btn svg {
  width: 16px;
  height: 16px;
  flex-shrink: 0;
}

.app.sidebar-collapsed .pwa-install-btn {
  padding: 10px;
}

.app.sidebar-collapsed .pwa-install-label {
  width: 0;
  opacity: 0;
  overflow: hidden;
}

.pwa-install-btn:hover {
  border-color: rgba(0, 229, 255, 0.55);
  background: rgba(0, 229, 255, 0.14);
}

.pwa-login-install {
  margin-top: 4px;
}

.pwa-login-install[hidden] {
  display: none !important;
}

.pwa-install-banner {
  position: fixed;
  left: 16px;
  right: 16px;
  bottom: 16px;
  z-index: 1200;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px 16px;
  padding: 14px 16px;
  border-radius: 14px;
  border: 1px solid rgba(0, 229, 255, 0.25);
  background: rgba(11, 18, 32, 0.96);
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.35);
  backdrop-filter: blur(10px);
}

.pwa-install-banner[hidden] {
  display: none !important;
}

.pwa-install-banner-text {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 200px;
  flex: 1;
}

.pwa-install-banner-text strong {
  color: #fff;
  font-size: 14px;
}

.pwa-install-banner-text span {
  color: var(--gray-400);
  font-size: 12.5px;
  line-height: 1.35;
}

.pwa-install-banner-actions {
  display: flex;
  gap: 8px;
  flex-shrink: 0;
}

.pwa-install-banner-actions .btn {
  padding: 10px 14px;
  font-size: 13px;
}

.pwa-ios-hint {
  position: fixed;
  left: 50%;
  bottom: 20px;
  transform: translateX(-50%);
  z-index: 1300;
  width: min(360px, calc(100vw - 24px));
  padding: 16px 18px;
  border-radius: 14px;
  border: 1px solid var(--border);
  background: rgba(11, 18, 32, 0.98);
  box-shadow: 0 16px 48px rgba(0, 0, 0, 0.4);
  color: var(--gray-300);
}

.pwa-ios-hint[hidden] {
  display: none !important;
}

.pwa-ios-hint strong {
  display: block;
  color: #fff;
  margin-bottom: 6px;
  font-size: 14px;
}

.pwa-ios-hint p {
  margin: 0 0 12px;
  font-size: 13px;
  line-height: 1.4;
}

.pwa-ios-hint .btn {
  width: 100%;
}

/* ============ Main content ============ */

.main {
  flex: 1;
  min-width: 0;
  min-height: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  overflow: hidden;
  padding: 32px 40px 24px;
}

.tab-panel {
  display: none;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  align-items: center;
  width: 100%;
}

.page-header,
.history-toolbar,
.split.split-chat,
.faq-page {
  width: 100%;
  max-width: 1360px;
  margin-left: auto;
  margin-right: auto;
}

.page-header {
  margin-bottom: 28px;
}

.page-title {
  font-size: 26px;
  font-weight: 700;
  color: var(--white);
  margin-bottom: 6px;
  background: linear-gradient(135deg, var(--white) 30%, var(--gray-300) 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.page-sub {
  color: var(--gray-500);
  font-size: 14px;
  margin: 0;
  max-width: 520px;
}

.tab-panel.active {
  display: flex;
  animation: fadeIn 0.3s ease;
}

#tab-faqs.active {
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
}

#tab-reports.active,
#tab-settings.active {
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
}

#tab-queue.active,
#tab-history.active {
  overflow: hidden;
}

#tab-queue .page-header,
#tab-history .page-header {
  flex-shrink: 0;
  margin-bottom: 16px;
}

#tab-history .history-toolbar {
  flex-shrink: 0;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.split {
  display: grid;
  grid-template-columns: minmax(300px, 380px) 1fr;
  gap: 24px;
  align-items: start;
}

.card {
  background: linear-gradient(160deg, var(--gray-900) 0%, var(--gray-950) 100%);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  box-shadow: var(--shadow);
  position: relative;
  overflow: hidden;
}

.card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 1px;
  background: linear-gradient(90deg, transparent, rgba(0, 229, 255, 0.2), transparent);
  pointer-events: none;
}

/* ============ Fila ============ */

.queue-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 12px;
  padding: 0 2px;
}

.queue-header h2 {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  margin: 0;
  color: var(--gray-400);
}

.queue-header .queue-badge {
  font-size: 11px;
  color: var(--cyan);
  font-weight: 600;
  padding: 3px 10px;
  background: var(--cyan-soft);
  border-radius: 999px;
  border: 1px solid var(--cyan-border);
}

.queue-toolbar {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-bottom: 12px;
  padding: 12px;
  border-radius: 12px;
  background: rgba(148, 163, 184, 0.04);
  border: 1px solid var(--border);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.02);
  padding-bottom: 12px;
  border-bottom: 1px solid var(--border);
}

.queue-metrics {
  font-size: 12px;
  color: var(--gray-300);
  line-height: 1.4;
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}

.queue-metrics strong {
  color: var(--white);
  font-weight: 700;
}

.queue-metric-sep {
  margin: 0 4px;
  opacity: 0.5;
}

.queue-metric-alert strong {
  color: #fbbf24;
}

.queue-search-input {
  width: 100%;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: rgba(2, 6, 23, 0.75);
  color: var(--white);
  font-size: 13px;
}

.queue-search-input:focus {
  outline: none;
  border-color: var(--cyan-border);
  box-shadow: 0 0 0 3px var(--cyan-soft);
}

.queue-toolbar-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: flex-start;
  justify-content: flex-start;
}

.queue-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  flex: 1;
  min-width: 240px;
}

.queue-filter {
  padding: 6px 11px;
  border-radius: 999px;
  border: 1px solid var(--border);
  background: rgba(148, 163, 184, 0.02);
  color: var(--gray-400);
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition);
}

.queue-filter:hover,
.queue-filter.active {
  color: var(--cyan-bright);
  border-color: var(--cyan-border);
  background: var(--cyan-soft);
}

.queue-sort-select {
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: rgba(2, 6, 23, 0.75);
  color: var(--gray-300);
  font-size: 12px;
  min-width: 170px;
}

.queue-list {
  max-height: calc(100vh - 410px);
  padding-right: 2px;
}

.wait-badge {
  font-size: 11px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: 999px;
  white-space: nowrap;
  flex-shrink: 0;
}

.wait-badge.sla-ok {
  color: #86efac;
  background: rgba(34, 197, 94, 0.12);
  border: 1px solid rgba(34, 197, 94, 0.35);
}

.wait-badge.sla-warn {
  color: #fcd34d;
  background: rgba(234, 179, 8, 0.12);
  border: 1px solid rgba(234, 179, 8, 0.35);
}

.wait-badge.sla-critical {
  color: #fca5a5;
  background: rgba(239, 68, 68, 0.12);
  border: 1px solid rgba(239, 68, 68, 0.35);
}

.priority-badge {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 999px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.priority-badge.priority-urgent {
  color: #fecaca;
  background: rgba(239, 68, 68, 0.2);
  border: 1px solid rgba(239, 68, 68, 0.45);
}

.priority-badge.priority-high {
  color: #fde68a;
  background: rgba(245, 158, 11, 0.15);
  border: 1px solid rgba(245, 158, 11, 0.4);
}

.priority-badge.priority-low {
  color: var(--gray-400);
  background: var(--gray-800);
  border: 1px solid var(--border);
}

.assignee-chip {
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 999px;
  background: var(--cyan-soft);
  border: 1px solid var(--cyan-border);
  color: var(--cyan-bright);
}

.assignee-chip.assignee-empty {
  background: var(--gray-800);
  border-color: var(--border);
  color: var(--gray-500);
}

.assignee-chip-sm {
  font-size: 10px;
  padding: 1px 6px;
}

.msg-card-snoozed {
  opacity: 0.72;
}

.ticket-badge.ticket-snoozed {
  color: var(--gray-300);
  background: var(--gray-800);
  border-color: var(--border);
}

.crm-bar {
  border-bottom: 1px solid var(--border);
  background: linear-gradient(180deg, rgba(0, 229, 255, 0.04), transparent);
  padding: 12px 16px 10px;
}

.crm-bar-row {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: flex-end;
}

.crm-field {
  display: flex;
  flex-direction: column;
  gap: 4px;
  font-size: 11px;
  color: var(--gray-500);
  font-weight: 600;
}

.crm-select {
  padding: 6px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--gray-900);
  color: var(--white);
  font-size: 12px;
  min-width: 110px;
}

.crm-assign,
.crm-snooze,
.crm-wait {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
}

.crm-snooze-label,
.crm-wait-label {
  font-size: 11px;
  color: var(--gray-500);
  font-weight: 600;
  margin-right: 2px;
}

.crm-notes {
  margin-top: 10px;
  border-top: 1px dashed var(--border);
  padding-top: 8px;
}

.crm-notes summary {
  cursor: pointer;
  font-size: 12px;
  font-weight: 600;
  color: var(--cyan-bright);
  list-style: none;
}

.crm-notes summary::-webkit-details-marker {
  display: none;
}

.crm-notes-list {
  margin: 10px 0;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 160px;
  overflow-y: auto;
}

.crm-note-item {
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  background: var(--gray-850);
  border: 1px solid var(--border);
}

.crm-note-meta {
  font-size: 10px;
  color: var(--gray-500);
  margin-bottom: 4px;
}

.crm-note-body {
  font-size: 12px;
  white-space: pre-wrap;
  color: var(--gray-200);
}

.crm-notes-empty {
  font-size: 12px;
  color: var(--gray-500);
  margin: 0;
}

.crm-note-compose {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.crm-note-compose textarea {
  width: 100%;
  min-height: 56px;
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--gray-900);
  color: var(--white);
  font-size: 12px;
  resize: vertical;
}

.list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: calc(100vh - 260px);
  overflow-y: auto;
  padding-right: 4px;
}

.msg-card {
  display: flex;
  gap: 12px;
  background: linear-gradient(180deg, rgba(15, 23, 42, 0.95), rgba(17, 24, 39, 0.95));
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 13px;
  cursor: pointer;
  transition: border-color var(--transition), background var(--transition), transform var(--transition), box-shadow var(--transition);
}

.msg-card:hover {
  border-color: rgba(0, 229, 255, 0.24);
  background: linear-gradient(180deg, rgba(23, 33, 55, 0.95), rgba(20, 29, 48, 0.95));
  transform: translateY(-1px);
  box-shadow: 0 8px 22px rgba(2, 6, 23, 0.35);
}

.msg-card.selected {
  border-color: rgba(0, 229, 255, 0.45);
  background: linear-gradient(180deg, rgba(0, 229, 255, 0.12), rgba(0, 229, 255, 0.06));
  box-shadow: 0 10px 28px rgba(0, 229, 255, 0.13);
}

.avatar {
  width: 42px;
  height: 42px;
  border-radius: 12px;
  background: linear-gradient(145deg, var(--gray-700), var(--gray-800));
  border: 1px solid var(--border-strong);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 14px;
  color: var(--cyan-bright);
  flex-shrink: 0;
  position: relative;
  overflow: hidden;
}

.avatar-initials {
  position: relative;
  z-index: 1;
  line-height: 1;
}

.avatar-img {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: none;
}

.avatar.has-photo .avatar-img {
  display: block;
}

.avatar.has-photo .avatar-initials {
  opacity: 0;
}

.msg-card-body { min-width: 0; flex: 1; }

.msg-card .contact {
  font-weight: 600;
  font-size: 13px;
  color: var(--white);
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 8px;
}

.msg-card .contact > span:first-child {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.msg-card .contact-details-link {
  cursor: pointer;
}

.msg-card .contact-details-link:hover {
  color: var(--cyan-bright);
}

.msg-card .time {
  color: var(--gray-500);
  font-size: 11px;
  font-weight: 400;
  white-space: nowrap;
  flex-shrink: 0;
}

.msg-card .preview-row {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 4px;
  min-width: 0;
}

.msg-card .preview {
  color: var(--gray-400);
  font-size: 12px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  flex: 1;
  min-width: 0;
}

.msg-parts-badge {
  flex-shrink: 0;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--cyan-bright);
  background: var(--cyan-soft);
  border: 1px solid var(--cyan-border);
  border-radius: 999px;
  padding: 2px 8px;
}

.message-thread {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-bottom: 6px;
}

.message-thread .bubble {
  margin-bottom: 0;
}

.empty-state {
  color: var(--gray-500);
  font-size: 13.5px;
  text-align: center;
  padding: 48px 20px;
}

.empty-state .empty-icon {
  width: 52px;
  height: 52px;
  margin: 0 auto 16px;
  border-radius: 14px;
  background: var(--gray-850);
  border: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 22px;
  color: var(--gray-500);
}

.empty-state strong {
  display: block;
  color: var(--gray-300);
  font-size: 14px;
  margin-bottom: 6px;
}

/* ============ Detalhe ============ */

.detail-header {
  display: flex;
  align-items: center;
  gap: 14px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 18px;
}

.detail-header .avatar {
  width: 48px;
  height: 48px;
  font-size: 16px;
}

.detail-header h2 {
  font-size: 17px;
  font-weight: 700;
  color: var(--white);
}

.detail-header .jid {
  color: var(--gray-500);
  font-size: 12px;
  margin-top: 2px;
}

.status-tag {
  display: inline-flex;
  align-items: center;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 5px 12px;
  border-radius: 999px;
  margin-left: auto;
  flex-shrink: 0;
  border: 1px solid transparent;
}

.status-tag.pendente {
  background: var(--warning-soft);
  color: var(--gray-300);
  border-color: var(--border-strong);
}

.status-tag.respondida {
  background: var(--cyan-soft);
  color: var(--cyan-bright);
  border-color: var(--cyan-border);
}

.status-tag.neutral {
  background: rgba(148, 163, 184, 0.14);
  color: var(--gray-400);
  border-color: var(--border);
}

.bubble {
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-left: 3px solid var(--cyan);
  border-radius: 4px var(--radius-sm) var(--radius-sm) var(--radius-sm);
  padding: 14px 16px;
  white-space: pre-wrap;
  word-break: break-word;
  max-width: 90%;
  margin-bottom: 6px;
  color: var(--white-soft);
  line-height: 1.55;
}

.section-label {
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--gray-500);
  margin: 22px 0 10px;
  display: flex;
  align-items: center;
  gap: 10px;
}

.section-label::after {
  content: '';
  flex: 1;
  height: 1px;
  background: var(--border);
}

.history-item {
  font-size: 12.5px;
  color: var(--gray-500);
  padding: 10px 0;
  border-bottom: 1px solid var(--border);
  word-break: break-word;
}

.history-item:last-child { border-bottom: none; }

.history-item em {
  color: var(--cyan);
  font-style: normal;
  font-weight: 500;
}

/* ============ Botões ============ */

button { font-family: var(--font); cursor: pointer; }

.btn {
  border: none;
  border-radius: var(--radius-sm);
  padding: 11px 22px;
  font-size: 13.5px;
  font-weight: 600;
  transition: all var(--transition);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
}

.btn:active:not(:disabled) { transform: scale(0.97); }
.btn:disabled { opacity: 0.4; cursor: not-allowed; }

.btn-ghost {
  background: transparent;
  border: 1px solid var(--border-strong);
  color: var(--gray-300);
}

.btn-ghost:hover:not(:disabled) {
  border-color: var(--cyan-border);
  color: var(--cyan-bright);
  background: var(--cyan-soft);
}

.btn-danger-ghost {
  background: transparent;
  border: 1px solid var(--border-strong);
  color: var(--danger);
}

.btn-danger-ghost:hover:not(:disabled) {
  border-color: rgba(255, 107, 107, 0.4);
  background: var(--danger-soft);
}

.btn-primary,
.btn-gold {
  background: linear-gradient(135deg, var(--cyan) 0%, var(--cyan-deep) 100%);
  color: var(--black);
  box-shadow: 0 4px 20px var(--cyan-glow);
}

.btn-primary:hover:not(:disabled),
.btn-gold:hover:not(:disabled) {
  filter: brightness(1.1);
  box-shadow: 0 6px 28px var(--cyan-glow);
  transform: translateY(-1px);
}

.btn-send,
.btn-green {
  background: var(--white);
  color: var(--black);
  box-shadow: 0 4px 16px rgba(255, 255, 255, 0.08);
}

.btn-send:hover:not(:disabled),
.btn-green:hover:not(:disabled) {
  background: var(--white-soft);
  transform: translateY(-1px);
  box-shadow: 0 6px 24px rgba(255, 255, 255, 0.12);
}

/* ============ Sugestões da IA ============ */

.candidates { display: flex; flex-direction: column; gap: 8px; }

.candidate-card.is-selected,
.candidate-card.candidate-reply {
  border-color: var(--cyan-border);
  background: rgba(0, 229, 255, 0.06);
}

.candidate-answer {
  font-size: 14px;
  line-height: 1.55;
  color: var(--white-soft);
  margin-top: 8px;
  white-space: pre-wrap;
}

.candidates-ref .candidate-card {
  opacity: 0.92;
}

.section-label.subtle {
  margin-top: 14px;
  font-size: 11px;
  color: var(--gray-400);
}

.faq-sync-toast.hidden { display: none; }

.candidate-card {
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 14px 16px;
  cursor: pointer;
  transition: all var(--transition);
}

.candidate-card:hover {
  border-color: var(--cyan-border);
  background: var(--gray-800);
  box-shadow: 0 0 16px rgba(0, 229, 255, 0.06);
}

.candidate-q {
  font-weight: 600;
  font-size: 13px;
  color: var(--white-soft);
  margin: 4px 0 4px;
}

.conf {
  display: inline-block;
  font-size: 9.5px;
  font-weight: 700;
  padding: 3px 10px;
  border-radius: 999px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  border: 1px solid transparent;
}

.conf-alta {
  background: var(--cyan-soft);
  color: var(--cyan-bright);
  border-color: var(--cyan-border);
}

.conf-media {
  background: var(--warning-soft);
  color: var(--gray-300);
  border-color: var(--border-strong);
}

.conf-baixa {
  background: var(--danger-soft);
  color: var(--danger);
  border-color: rgba(255, 107, 107, 0.25);
}

.conf-ia {
  background: var(--cyan-soft);
  color: var(--cyan);
  border-color: var(--cyan-border);
}

.candidate-card .reason {
  color: var(--gray-500);
  font-size: 12.5px;
  margin-top: 6px;
  word-break: break-word;
  line-height: 1.5;
}

/* ============ Formulários ============ */

textarea,
input[type="text"],
input[type="email"],
input[type="password"] {
  width: 100%;
  background: var(--gray-850);
  border: 1px solid var(--border);
  color: var(--white-soft);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  font-family: var(--font);
  font-size: 14px;
  transition: border-color var(--transition), box-shadow var(--transition);
}

textarea { min-height: 100px; resize: vertical; }

textarea:focus,
input:focus {
  outline: none;
  border-color: var(--cyan-border);
  box-shadow: 0 0 0 3px var(--cyan-soft);
}

::placeholder { color: var(--gray-600); }

label {
  display: block;
  font-size: 12.5px;
  color: var(--gray-400);
  margin-bottom: 14px;
  font-weight: 500;
  letter-spacing: 0.02em;
}

label > textarea,
label > input { margin-top: 7px; }

.actions-row {
  display: flex;
  gap: 10px;
  margin-top: 16px;
  flex-wrap: wrap;
}

.save-faq-box {
  margin-top: 12px;
  padding: 14px 16px;
  background: var(--cyan-soft);
  border: 1px dashed var(--cyan-border);
  border-radius: var(--radius-sm);
}

.save-faq-box summary {
  cursor: pointer;
  color: var(--cyan-bright);
  font-weight: 600;
  list-style: none;
}

.save-faq-box summary::-webkit-details-marker {
  display: none;
}

.save-faq-box[open] summary {
  margin-bottom: 10px;
}

.save-faq-box .save-faq-body {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.save-faq-box .muted {
  margin: 0;
  color: var(--gray-500);
  font-size: 13px;
}

/* ============ FAQs ============ */

#tab-faqs .page-header {
  flex-shrink: 0;
  margin-bottom: 20px;
}

.faq-page {
  display: flex;
  flex-direction: column;
  gap: 16px;
  max-width: 1360px;
}

.faq-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 14px 18px;
  flex-wrap: wrap;
  background: rgba(255, 255, 255, 0.02);
}

.faq-toolbar-left {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.faq-toolbar-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin-left: auto;
}

.faq-filters {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.faq-filters .faq-search-input {
  width: 280px;
}

.faq-filter-select {
  padding: 8px 10px;
  border-radius: var(--radius-xs);
  border: 1px solid var(--border);
  background: var(--gray-950);
  color: var(--white-soft);
  font-size: 13px;
}

.faq-view-toggle {
  display: inline-flex;
  align-items: center;
  padding: 3px;
  gap: 2px;
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}

.faq-view-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 34px;
  height: 30px;
  padding: 0;
  border: none;
  border-radius: var(--radius-xs);
  background: transparent;
  color: var(--gray-500);
  cursor: pointer;
  transition: all var(--transition);
}

.faq-view-btn:hover {
  color: var(--gray-300);
  background: rgba(255, 255, 255, 0.04);
}

.faq-view-btn.active {
  color: var(--cyan-bright);
  background: var(--cyan-soft);
  box-shadow: inset 0 0 0 1px var(--cyan-border);
}

.faq-view-btn svg {
  display: block;
}

.faq-stats {
  display: flex;
  align-items: baseline;
  gap: 8px;
}

.faq-stat-num {
  font-size: 22px;
  font-weight: 700;
  color: var(--cyan-bright);
  line-height: 1;
}

.faq-stat-label {
  font-size: 13px;
  color: var(--gray-500);
}

.faq-page-body {
  min-width: 0;
}

.faq-main {
  min-width: 0;
}

.faq-toast {
  margin-bottom: 12px;
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  background: rgba(0, 229, 255, 0.1);
  border: 1px solid var(--cyan-border);
  color: var(--cyan-bright);
  font-size: 13px;
}

.faq-toast.hidden { display: none; }

.faq-pagination {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin-top: 16px;
  padding: 12px 16px;
  background: var(--gray-900);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}

.faq-pagination.hidden {
  display: none;
}

.faq-pagination-info {
  font-size: 13px;
  color: var(--gray-400);
}

.faq-pagination-controls {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 16px;
}

.faq-per-page {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--gray-400);
}

.faq-per-page select {
  padding: 6px 10px;
  border-radius: var(--radius-xs);
  border: 1px solid var(--border);
  background: var(--gray-950);
  color: var(--white-soft);
  font-size: 13px;
}

.faq-pagination-nav {
  display: flex;
  align-items: center;
  gap: 10px;
}

.faq-page-indicator {
  font-size: 13px;
  color: var(--gray-400);
  min-width: 100px;
  text-align: center;
}

.faq-card-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 14px;
}

.faq-list-grid {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.faq-list-row {
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr) 36px;
  align-items: center;
  gap: 12px;
  padding: 11px 12px;
  background: var(--gray-900);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  transition: border-color var(--transition), background var(--transition);
}

.faq-list-row:hover {
  border-color: rgba(0, 229, 255, 0.18);
  background: rgba(255, 255, 255, 0.02);
}

.faq-list-icon {
  width: 30px;
  height: 30px;
  display: grid;
  place-items: center;
  border-radius: 8px;
  font-size: 12px;
  font-weight: 700;
  color: var(--cyan);
  background: rgba(0, 229, 255, 0.08);
  border: 1px solid rgba(0, 229, 255, 0.15);
  flex-shrink: 0;
}

.faq-list-body {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}

.faq-list-q {
  margin: 0;
  flex: 1;
  min-width: 0;
  font-size: 13.5px;
  font-weight: 500;
  line-height: 1.35;
  color: var(--white-soft);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.faq-list-meta {
  flex-shrink: 0;
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--gray-500);
  padding: 2px 7px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--border);
}

.faq-list-row .faq-card-menu-wrap {
  justify-self: end;
}

.faq-card-menu-wrap {
  position: relative;
  flex-shrink: 0;
}

.faq-menu-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  padding: 0;
  border: 1px solid transparent;
  border-radius: var(--radius-xs);
  background: transparent;
  color: var(--gray-400);
  cursor: pointer;
  transition: all var(--transition);
}

.faq-menu-btn:hover,
.faq-menu-btn[aria-expanded="true"] {
  color: var(--cyan-bright);
  background: rgba(0, 229, 255, 0.08);
  border-color: rgba(0, 229, 255, 0.2);
}

.faq-menu-dropdown {
  position: absolute;
  top: calc(100% + 4px);
  right: 0;
  z-index: 30;
  min-width: 140px;
  padding: 6px;
  background: var(--gray-950);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  box-shadow: 0 12px 32px rgba(0, 0, 0, 0.45);
}

.faq-menu-dropdown.hidden {
  display: none;
}

.faq-menu-item {
  display: block;
  width: 100%;
  padding: 9px 12px;
  border: none;
  border-radius: var(--radius-xs);
  background: transparent;
  color: var(--gray-300);
  font-size: 13px;
  font-weight: 500;
  text-align: left;
  cursor: pointer;
  transition: background var(--transition), color var(--transition);
}

.faq-menu-item:hover {
  background: rgba(255, 255, 255, 0.05);
  color: var(--white-soft);
}

.faq-menu-item-danger {
  color: var(--danger);
}

.faq-menu-item-danger:hover {
  background: var(--danger-soft);
  color: var(--danger);
}

.faq-grid-card {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 16px 16px 14px;
  min-height: 148px;
  background: var(--gray-900);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  transition: border-color var(--transition), box-shadow var(--transition);
}

.faq-grid-card:hover {
  border-color: rgba(0, 229, 255, 0.2);
  box-shadow: 0 6px 24px rgba(0, 0, 0, 0.22);
}

.faq-grid-card .faq-card-menu-wrap {
  position: absolute;
  top: 10px;
  right: 10px;
}

.faq-card {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 16px;
  background: linear-gradient(165deg, rgba(255, 255, 255, 0.02), transparent 55%), var(--gray-900);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  min-height: 160px;
  transition: border-color var(--transition), box-shadow var(--transition), transform var(--transition);
}

.faq-card:hover {
  border-color: rgba(0, 229, 255, 0.22);
  box-shadow: 0 8px 28px rgba(0, 0, 0, 0.28);
  transform: translateY(-1px);
}

.faq-card-head {
  display: flex;
  align-items: flex-start;
  gap: 10px;
}

.faq-card-icon {
  flex-shrink: 0;
  width: 28px;
  height: 28px;
  display: grid;
  place-items: center;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 700;
  color: var(--cyan);
  background: var(--cyan-soft);
  border: 1px solid var(--cyan-border);
}

.faq-card-q {
  margin: 0;
  font-size: 14px;
  font-weight: 600;
  line-height: 1.45;
  color: var(--white-soft);
  word-break: break-word;
}

.faq-card-a {
  margin: 0;
  flex: 1;
  font-size: 12.5px;
  line-height: 1.55;
  color: var(--gray-500);
  white-space: pre-wrap;
  word-break: break-word;
  display: -webkit-box;
  -webkit-line-clamp: 5;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.faq-card-meta {
  font-size: 10.5px;
  font-weight: 600;
  color: var(--gray-400);
  letter-spacing: 0.02em;
}

.faq-card-foot {
  display: flex;
  gap: 8px;
  margin-top: auto;
  padding-top: 4px;
}

.faq-card-btn {
  padding: 6px 12px;
  font-size: 12px;
  font-weight: 600;
  border-radius: var(--radius-xs);
  border: 1px solid var(--border);
  background: transparent;
  color: var(--gray-300);
  cursor: pointer;
  transition: all var(--transition);
}

.faq-card-btn:hover {
  border-color: var(--cyan-border);
  color: var(--cyan-bright);
  background: var(--cyan-soft);
}

.faq-card-btn-danger:hover {
  border-color: rgba(255, 107, 107, 0.35);
  color: var(--danger);
  background: var(--danger-soft);
}

.faq-empty {
  grid-column: 1 / -1;
  text-align: center;
  padding: 48px 24px;
  color: var(--gray-500);
}

.faq-empty strong {
  display: block;
  color: var(--white-soft);
  margin: 12px 0 6px;
}

.faq-empty p {
  margin: 0;
  font-size: 13px;
}

.faq-import-open-btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 0;
}

.faq-import-box {
  max-width: 640px;
}

.faq-view-box {
  max-width: 560px;
}

.faq-view-modal-title {
  margin: 0 36px 18px 0;
  font-size: 18px;
  font-weight: 600;
  color: var(--white-soft);
}

.faq-modal-form label {
  display: block;
  margin-bottom: 14px;
}

.faq-modal-form textarea {
  min-height: 0;
  resize: vertical;
  width: 100%;
}

.faq-modal-form.hidden {
  display: none;
}

#faqViewMode.hidden {
  display: none;
}

.faq-view-label {
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--gray-500);
  margin-bottom: 8px;
}

.faq-view-label + .faq-view-label {
  margin-top: 20px;
}

.faq-view-question {
  margin: 0 0 4px;
  font-size: 18px;
  font-weight: 600;
  line-height: 1.45;
  color: var(--white-soft);
  word-break: break-word;
}

.faq-view-aliases {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin: 10px 0 4px;
}

.faq-view-alias-chip {
  font-size: 11px;
  color: var(--gray-400);
  padding: 3px 9px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--border);
}

.faq-view-answer {
  font-size: 14px;
  line-height: 1.65;
  color: var(--gray-300);
  white-space: pre-wrap;
  word-break: break-word;
  padding: 14px 16px;
  border-radius: var(--radius-sm);
  background: var(--gray-900);
  border: 1px solid var(--border);
  max-height: min(50vh, 360px);
  overflow-y: auto;
}

.faq-view-actions {
  justify-content: flex-end;
  gap: 10px;
}

.faq-item-clickable {
  cursor: pointer;
}

.faq-item-clickable:focus-visible {
  outline: 2px solid var(--cyan-border);
  outline-offset: 2px;
}

.faq-list-row.faq-item-clickable:active,
.faq-grid-card.faq-item-clickable:active {
  transform: scale(0.995);
}

.faq-import-header h2 {
  font-size: 20px;
  color: var(--white);
  margin-bottom: 6px;
}

.faq-import-header p {
  margin: 0;
  font-size: 13px;
  color: var(--gray-500);
}

.faq-import-steps {
  margin: 18px 0;
  padding-left: 20px;
  color: var(--gray-400);
  font-size: 13px;
  line-height: 1.6;
}

.faq-import-steps code {
  font-size: 12px;
  color: var(--cyan-bright);
  background: var(--cyan-soft);
  padding: 1px 6px;
  border-radius: 4px;
}

.faq-import-actions-top {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 10px;
}

.faq-import-file-btn {
  cursor: pointer;
  margin: 0;
}

.faq-import-filename {
  font-size: 12px;
  color: var(--gray-500);
  margin-bottom: 14px;
  min-height: 18px;
}

.faq-import-mapping {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-bottom: 14px;
}

.faq-import-mapping label {
  font-size: 12px;
  color: var(--gray-400);
}

.faq-import-mapping select {
  margin-top: 6px;
  width: 100%;
  background: var(--gray-850);
  border: 1px solid var(--border);
  color: var(--white-soft);
  border-radius: var(--radius-xs);
  padding: 8px 10px;
  font-size: 13px;
}

.faq-import-option {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--gray-400);
  margin-bottom: 14px;
  cursor: pointer;
}

.faq-import-preview {
  margin-bottom: 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--gray-900);
  max-height: 220px;
  overflow-y: auto;
}

.faq-import-preview-head {
  padding: 12px 14px;
  border-bottom: 1px solid var(--border);
  font-size: 13px;
  color: var(--white-soft);
}

.faq-import-note {
  margin: 6px 0 0;
  font-size: 12px;
  color: var(--gray-500);
  font-weight: 400;
}

.faq-import-preview-list {
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.faq-import-preview-item {
  padding: 10px 12px;
  border-radius: var(--radius-xs);
  background: var(--gray-850);
  border: 1px solid var(--border);
}

.faq-import-preview-q {
  font-size: 13px;
  font-weight: 600;
  color: var(--white-soft);
  margin-bottom: 4px;
}

.faq-import-preview-a {
  font-size: 12px;
  color: var(--gray-500);
  line-height: 1.45;
}

#faqImportError.error-banner {
  display: block;
  margin-bottom: 12px;
}

#faqImportError.hidden {
  display: none;
}

.form-actions { display: flex; gap: 10px; flex-wrap: wrap; }

.split-chat {
  grid-template-columns: minmax(340px, 420px) 1fr;
  align-items: stretch;
  flex: 1;
  min-height: 0;
  gap: 18px;
}

.chat-list-card {
  display: flex;
  flex-direction: column;
  max-height: none;
  min-height: 0;
  overflow: hidden;
  padding: 16px 16px 12px;
  border-color: var(--border-strong);
  background: linear-gradient(180deg, rgba(17, 24, 39, 0.95) 0%, rgba(10, 15, 27, 0.96) 100%);
}

.chat-list-card .list {
  flex: 1;
  min-height: 0;
  max-height: none;
  overflow-y: auto;
}

.chat-detail-card {
  display: flex;
  flex-direction: column;
  padding: 0;
  height: auto;
  max-height: none;
  min-height: 0;
  overflow: hidden;
  flex: 1;
  --chat-panel-height: 55%;
}

.chat-detail-card.card {
  overflow: hidden;
}

.chat-detail-card > .empty-state {
  padding: 48px 24px;
}

.chat-detail-card > .ticket-bar,
.chat-detail-card > .chat-panel-header,
.chat-detail-card .chat-panel-header {
  flex-shrink: 0;
}

.chat-panel {
  display: flex;
  flex-direction: column;
  flex: 0 0 var(--chat-panel-height);
  height: var(--chat-panel-height);
  max-height: var(--chat-panel-height);
  min-height: 120px;
  overflow: hidden;
}

.chat-resize-handle {
  flex-shrink: 0;
  height: 8px;
  cursor: row-resize;
  touch-action: none;
  background: var(--gray-900);
  border-top: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
  position: relative;
  z-index: 2;
}

.chat-resize-handle:hover,
body.chat-resizing .chat-resize-handle {
  background: var(--gray-850);
}

.chat-resize-handle::after {
  content: '';
  position: absolute;
  left: 50%;
  top: 50%;
  transform: translate(-50%, -50%);
  width: 44px;
  height: 3px;
  border-radius: 999px;
  background: var(--gray-600);
}

body.chat-resizing {
  cursor: row-resize !important;
  user-select: none;
}

body.chat-resizing * {
  cursor: row-resize !important;
}

.analyzing-indicator {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  margin-bottom: 10px;
  font-size: 13px;
  color: var(--cyan-bright);
  background: var(--cyan-soft);
  border: 1px solid var(--cyan-border);
  border-radius: var(--radius-sm);
}

.analyzing-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--cyan-bright);
  animation: analyzingPulse 1.2s ease-in-out infinite;
}

@keyframes analyzingPulse {
  0%, 100% { opacity: 0.35; transform: scale(0.9); }
  50% { opacity: 1; transform: scale(1.1); }
}

.chat-panel-header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 18px;
  border-bottom: 1px solid var(--border);
  background: var(--gray-900);
  flex-shrink: 0;
}

.mobile-chat-back {
  display: none;
  flex-shrink: 0;
  width: 36px;
  height: 36px;
  align-items: center;
  justify-content: center;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--gray-300);
  cursor: pointer;
  padding: 0;
}

.mobile-chat-back:hover {
  color: var(--white);
  border-color: var(--border-strong);
  background: rgba(255, 255, 255, 0.04);
}

.chat-panel-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 0;
  margin-left: auto;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.chat-panel-header .avatar {
  width: 44px;
  height: 44px;
}

.chat-panel-info {
  flex: 1;
  min-width: 0;
}

.chat-panel-info h2 {
  font-size: 16px;
  font-weight: 700;
  color: var(--white);
  margin: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-panel-sub,
.chat-panel-info .jid {
  font-size: 12px;
  color: var(--gray-500);
  margin-top: 2px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-panel-header .status-tag {
  margin: 0;
  flex-shrink: 0;
}

.whatsapp-chat-wrap {
  flex: 1;
  min-height: 0;
  overflow-x: hidden;
  overflow-y: auto;
  overscroll-behavior: contain;
  -webkit-overflow-scrolling: touch;
  background:
    radial-gradient(circle at 20% 20%, rgba(0, 229, 255, 0.03), transparent 40%),
    radial-gradient(circle at 80% 80%, rgba(0, 184, 212, 0.04), transparent 40%),
    #0a0a10;
  padding: 16px 14px;
}

.whatsapp-chat {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding-bottom: 12px;
}

.chat-row {
  display: flex;
  width: 100%;
  flex-shrink: 0;
  position: relative;
}

.chat-empty {
  text-align: center;
  color: var(--gray-500);
  font-size: 13px;
  padding: 40px 16px;
}

.chat-date-sep {
  display: flex;
  justify-content: center;
  margin: 12px 0 8px;
  flex-shrink: 0;
}

.chat-date-sep span {
  font-size: 11px;
  font-weight: 600;
  color: var(--gray-400);
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid var(--border);
  padding: 4px 12px;
  border-radius: 999px;
}

.chat-row-client {
  justify-content: flex-start;
}

.chat-row-agent {
  justify-content: flex-end;
}

.chat-bubble {
  max-width: min(78%, 480px);
  padding: 10px 12px 8px;
  border-radius: 14px;
  position: relative;
  word-break: break-word;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
  overflow: hidden;
}

.chat-bubble:has(.chat-bubble-actions) {
  overflow: visible;
  padding-top: 28px;
}

.chat-bubble-media {
  width: fit-content;
  max-width: min(320px, 85%);
  padding: 8px 10px;
  overflow: visible;
}

.chat-bubble-audio {
  min-width: min(280px, 92%);
  width: min(300px, 92%);
  max-width: min(300px, 92%);
  overflow: visible;
  padding: 10px 12px 8px;
}

.chat-bubble-audio.chat-bubble-client,
.chat-bubble-audio.chat-bubble-agent {
  overflow: visible;
}

.chat-bubble-client {
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-bottom-left-radius: 4px;
  color: var(--white-soft);
}

.chat-bubble-agent {
  background: linear-gradient(145deg, #0d3d47, #0a2e36);
  border: 1px solid var(--cyan-border);
  border-bottom-right-radius: 4px;
  color: var(--white-soft);
}

.chat-bubble-actions {
  position: absolute;
  top: 4px;
  right: 4px;
  z-index: 20;
  overflow: visible;
}

.chat-row-agent .chat-bubble-actions {
  right: 4px;
}

.chat-row-client .chat-bubble-actions {
  right: 4px;
}

.chat-msg-menu-btn {
  width: 24px;
  height: 24px;
  border: none;
  border-radius: 6px;
  background: rgba(0, 0, 0, 0.25);
  color: var(--gray-300);
  cursor: pointer;
  font-size: 14px;
  line-height: 1;
  opacity: 0;
  transition: opacity var(--transition), background var(--transition);
}

.chat-bubble:hover .chat-msg-menu-btn,
.chat-msg-menu-btn:focus-visible,
.chat-bubble-actions:focus-within .chat-msg-menu-btn,
.chat-bubble-actions:has(.chat-msg-menu:not(.hidden)) .chat-msg-menu-btn {
  opacity: 1;
}

.chat-msg-menu-btn:hover {
  background: rgba(0, 0, 0, 0.4);
  color: var(--white);
}

.chat-msg-menu {
  position: absolute;
  top: calc(100% + 4px);
  right: 0;
  width: max-content;
  min-width: 188px;
  white-space: nowrap;
  background: var(--gray-900);
  border: 1px solid var(--border-strong);
  border-radius: 10px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.45);
  padding: 6px;
  z-index: 100;
}

.chat-msg-menu-item {
  display: block;
  width: 100%;
  min-width: 0;
  text-align: left;
  border: none;
  background: transparent;
  color: var(--gray-200);
  font-family: var(--font);
  font-size: 13px;
  padding: 9px 12px;
  border-radius: 8px;
  cursor: pointer;
  white-space: nowrap;
}

.chat-msg-menu-item:hover {
  background: rgba(255, 255, 255, 0.06);
  color: var(--white);
}

.chat-msg-delete-all {
  color: #fca5a5;
}

.forward-preview {
  margin: 0 0 14px;
  padding: 10px 12px;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border);
  font-size: 13px;
  line-height: 1.45;
}

.report-loading {
  padding: 48px 24px;
  text-align: center;
  color: var(--gray-300);
}

.report-loading .muted {
  margin-top: 8px;
  font-size: 13px;
}

.chat-text {
  font-size: 13.5px;
  line-height: 1.5;
  white-space: pre-wrap;
}

.chat-contact-card {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.chat-contact-title {
  font-weight: 800;
  color: var(--cyan-bright);
}

.chat-contact-phone {
  font-weight: 700;
  color: var(--white-soft);
  word-break: break-all;
}

.chat-contact-actions {
  margin-top: 2px;
}

.chat-contact-actions .chat-contact-btn {
  width: fit-content;
}

.new-conversation-details {
  display: grid;
  grid-template-columns: 80px 1fr;
  gap: 6px 12px;
  margin: 8px 0 14px;
  align-items: center;
}

.new-conversation-value {
  font-weight: 800;
  color: var(--white-soft);
  word-break: break-all;
}

.formulate-context-input {
  min-height: 110px;
  resize: vertical;
  line-height: 1.5;
}

.chat-meta {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 4px;
}

.chat-sender {
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--gray-500);
}

.chat-bubble-agent .chat-sender {
  color: var(--cyan);
}

.chat-time {
  font-size: 10px;
  color: var(--gray-500);
}

.chat-bubble-agent .chat-time {
  color: rgba(0, 229, 255, 0.6);
}

.chat-audio-wrap {
  display: flex;
  flex-direction: column;
  gap: 6px;
  width: 100%;
  min-width: 240px;
}

.chat-audio-native {
  display: block;
  position: relative;
  width: 100%;
  min-width: 240px;
  height: 42px;
  min-height: 42px;
  border-radius: 8px;
  outline: none;
  vertical-align: middle;
  pointer-events: auto;
}

.chat-audio-duration {
  font-size: 11px;
  font-weight: 600;
  color: var(--gray-400);
  align-self: flex-end;
}

.chat-bubble-agent .chat-audio-duration {
  color: rgba(0, 229, 255, 0.75);
}

.chat-audio-transcription {
  padding: 10px 12px;
  border-radius: 8px;
  background: rgba(15, 23, 42, 0.45);
  border: 1px solid rgba(148, 163, 184, 0.18);
}

.chat-bubble-agent .chat-audio-transcription {
  background: rgba(0, 40, 55, 0.35);
  border-color: rgba(0, 229, 255, 0.15);
}

.chat-audio-transcription-label {
  display: block;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--gray-500);
  margin-bottom: 4px;
}

.chat-audio-transcription p {
  margin: 0;
  font-size: 13px;
  line-height: 1.45;
  color: var(--white-soft);
  white-space: pre-wrap;
}

.chat-audio-transcription-loading p {
  color: var(--gray-400);
  font-style: italic;
}

.chat-audio-transcription-loading {
  animation: chat-audio-pulse 1.4s ease-in-out infinite;
}

@keyframes chat-audio-pulse {
  0%,
  100% {
    opacity: 0.65;
  }
  50% {
    opacity: 1;
  }
}

.chat-audio-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.chat-audio-actions .btn.is-loading,
#analyzeBtn.is-loading {
  opacity: 0.8;
  cursor: wait;
  pointer-events: none;
}

.analysis-audio-note {
  margin-bottom: 12px;
  padding: 12px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid rgba(6, 182, 212, 0.25);
  background: rgba(6, 182, 212, 0.08);
}

.analysis-audio-note-label {
  display: block;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--cyan);
  margin-bottom: 6px;
}

.analysis-audio-note p {
  margin: 0;
  font-size: 13px;
  line-height: 1.45;
  color: var(--white-soft);
  white-space: pre-wrap;
}

.chat-image,
.chat-sticker {
  max-width: 100%;
  border-radius: 8px;
  display: block;
}

.chat-sticker {
  max-width: 160px;
  background: transparent;
}

.chat-video {
  max-width: 100%;
  border-radius: 8px;
  display: block;
}

.chat-document-wrap {
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-width: 240px;
}

.chat-document-head {
  font-size: 13px;
  font-weight: 600;
  color: var(--white-soft);
  word-break: break-word;
}

.chat-document-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.chat-document-link {
  color: var(--cyan-bright);
  font-size: 13px;
  text-decoration: underline;
}

.chat-pdf-frame {
  width: min(100%, 480px);
  height: 340px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #0b0f1a;
}

.compose-area {
  margin-top: 12px;
}

.compose-input-wrap {
  position: relative;
}

.compose-area textarea {
  width: 100%;
  min-height: 88px;
  max-height: 160px;
  resize: vertical;
  background: var(--gray-900);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--white-soft);
  font-family: var(--font);
  font-size: 14px;
  line-height: 1.5;
  padding: 12px 14px;
}

.compose-area textarea:focus {
  outline: none;
  border-color: var(--cyan-border);
  box-shadow: 0 0 0 3px var(--cyan-soft);
}

.compose-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 10px;
  flex-wrap: wrap;
}

.compose-tools {
  display: flex;
  align-items: center;
  gap: 4px;
  flex-wrap: wrap;
}

.compose-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-left: auto;
}

.compose-icon-btn {
  width: 36px;
  height: 36px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: var(--radius-xs);
  color: var(--gray-300);
  cursor: pointer;
  transition: all var(--transition);
  padding: 0;
  position: relative;
}

/* Tooltips da barra de composição */
.has-tooltip::after {
  content: attr(data-tooltip);
  position: absolute;
  bottom: calc(100% + 10px);
  left: 50%;
  transform: translateX(-50%) translateY(6px);
  background: linear-gradient(160deg, var(--gray-850), var(--gray-900));
  border: 1px solid var(--cyan-border);
  color: var(--white-soft);
  font-size: 11.5px;
  font-weight: 600;
  letter-spacing: 0.02em;
  padding: 7px 12px;
  border-radius: 8px;
  white-space: nowrap;
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
  z-index: 50;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.45), 0 0 0 1px rgba(0, 229, 255, 0.08);
  transition: opacity 0.18s ease, transform 0.18s ease, visibility 0.18s ease;
}

.has-tooltip::before {
  content: '';
  position: absolute;
  bottom: calc(100% + 4px);
  left: 50%;
  transform: translateX(-50%);
  border: 6px solid transparent;
  border-top-color: var(--cyan-border);
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
  z-index: 49;
  transition: opacity 0.18s ease, visibility 0.18s ease;
}

.has-tooltip:hover::after,
.has-tooltip:focus-visible::after,
.has-tooltip:hover::before,
.has-tooltip:focus-visible::before {
  opacity: 1;
  visibility: visible;
}

.has-tooltip:hover::after,
.has-tooltip:focus-visible::after {
  transform: translateX(-50%) translateY(0);
}

.compose-actions .has-tooltip::after {
  bottom: calc(100% + 10px);
}

.compose-icon-btn:hover:not(:disabled) {
  color: var(--cyan-bright);
  border-color: var(--cyan-border);
  background: var(--cyan-soft);
}

.compose-icon-btn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

.compose-icon-btn.recording {
  color: #ff6b6b;
  border-color: rgba(255, 107, 107, 0.45);
  background: rgba(255, 107, 107, 0.12);
  animation: pulse-rec 1.2s ease-in-out infinite;
}

@keyframes pulse-rec {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.65; }
}

.btn-compact {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  font-size: 13px;
  font-weight: 600;
  border-radius: var(--radius-xs);
  white-space: nowrap;
}

.btn-compact svg {
  flex-shrink: 0;
}

.hidden-input {
  display: none;
}

.emoji-picker {
  position: absolute;
  bottom: calc(100% + 8px);
  left: 0;
  z-index: 20;
  display: grid;
  grid-template-columns: repeat(8, 1fr);
  gap: 4px;
  padding: 10px;
  background: var(--gray-900);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  box-shadow: var(--shadow);
  max-width: 320px;
}

.emoji-item {
  width: 32px;
  height: 32px;
  border: none;
  background: transparent;
  border-radius: 6px;
  font-size: 18px;
  cursor: pointer;
  line-height: 1;
}

.emoji-item:hover {
  background: var(--gray-850);
}

.audio-recorder {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 10px;
  padding: 10px 12px;
  background: rgba(255, 107, 107, 0.08);
  border: 1px solid rgba(255, 107, 107, 0.3);
  border-radius: var(--radius-sm);
  font-size: 13px;
}

.audio-rec-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #ff6b6b;
  animation: pulse-rec 1s ease-in-out infinite;
}

.audio-rec-label {
  color: var(--gray-400);
  flex: 1;
}

.media-preview {
  margin-top: 8px;
  padding: 8px 12px;
  font-size: 12px;
  color: var(--cyan-bright);
  background: var(--cyan-soft);
  border: 1px solid var(--cyan-border);
  border-radius: var(--radius-xs);
}

.detail-compose {
  padding: 14px 18px 18px;
  border-top: none;
  background: var(--gray-950);
  flex: 1;
  min-height: 160px;
  overflow-x: hidden;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
}

#candidatesContainer {
  max-height: 280px;
  overflow-y: auto;
  margin-bottom: 10px;
  -webkit-overflow-scrolling: touch;
}

#candidatesContainer:empty {
  display: none;
  margin: 0;
}

.detail-compose #errorBanner {
  margin-bottom: 10px;
}

.detail-compose #errorBanner:empty {
  display: none;
  margin: 0;
}

.history-actions {
  margin-top: 16px;
  padding: 16px 18px;
  border-top: 1px solid var(--border);
  background: var(--gray-900);
}

.card-inset {
  margin: 0;
  border-radius: 0;
}

.history-collapse {
  margin-top: 0;
  border-top: 1px solid var(--border);
  background: var(--gray-900);
}

.history-collapse-summary {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 18px;
  cursor: pointer;
  list-style: none;
  user-select: none;
  color: var(--gray-200);
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 0.02em;
}

.history-collapse-summary::-webkit-details-marker {
  display: none;
}

.history-collapse-summary::marker {
  content: '';
}

.history-collapse-summary:hover {
  background: rgba(255, 255, 255, 0.03);
  color: var(--white-soft);
}

.history-collapse-title {
  flex: 1;
  min-width: 0;
}

.history-collapse-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 22px;
  height: 20px;
  padding: 0 7px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.14);
  border: 1px solid rgba(148, 163, 184, 0.25);
  color: var(--gray-300);
  font-size: 11px;
  font-weight: 600;
}

.history-collapse-chevron {
  flex-shrink: 0;
  color: var(--gray-500);
  transition: transform 0.18s ease;
}

.history-collapse[open] .history-collapse-chevron {
  transform: rotate(180deg);
  color: var(--gray-300);
}

.history-collapse-body {
  padding: 0 18px 16px;
}

.history-collapse-body .history-detail-meta {
  margin-top: 0;
}

.chat-detail-card .history-actions,
.chat-detail-card .history-collapse {
  flex-shrink: 0;
}

.chat-detail-card .chat-panel {
  min-height: 120px;
}

.chat-detail-card .history-tickets-section {
  flex-shrink: 0;
}

.chat-detail-card .history-tickets-section[open] .history-collapse-body {
  max-height: 220px;
  overflow-y: auto;
}

/* ============ Histórico (toolbar) ============ */

.history-toolbar {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-bottom: 20px;
  padding: 14px 16px;
}

.history-search-input {
  width: 100%;
}

.history-toolbar-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.history-type-filters {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.history-type-filter {
  background: var(--gray-850);
  border: 1px solid var(--border);
  color: var(--gray-400);
  border-radius: 999px;
  padding: 7px 14px;
  font-family: var(--font);
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition);
}

.history-type-filter:hover {
  color: var(--white-soft);
  border-color: var(--border-strong);
}

.history-type-filter.active {
  background: rgba(148, 163, 184, 0.12);
  border-color: rgba(148, 163, 184, 0.35);
  color: var(--white-soft);
}

.history-hidden-groups-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--gray-400);
}

.history-hidden-groups-btn:hover {
  color: var(--white-soft);
}

.history-hidden-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
  background: rgba(148, 163, 184, 0.15);
  color: var(--gray-400);
}

.history-hidden-count:not(.is-empty) {
  background: var(--cyan-soft);
  color: var(--cyan);
}

.hidden-groups-box {
  width: min(520px, 92vw);
}

.hidden-groups-box .hidden-groups-list {
  max-height: min(50vh, 420px);
  overflow-y: auto;
  margin: 12px 0 4px;
  padding-right: 4px;
}

.hidden-groups-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.hidden-groups-empty {
  padding: 16px 0;
  font-size: 13px;
  text-align: center;
}

.hidden-group-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(15, 23, 42, 0.35);
}

.hidden-group-info {
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-width: 0;
}

.hidden-group-info strong {
  font-size: 14px;
  color: var(--white-soft);
}

.hidden-group-info .muted {
  font-size: 12px;
}

.history-filters {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.history-filter {
  background: var(--gray-850);
  border: 1px solid var(--border);
  color: var(--gray-400);
  border-radius: 999px;
  padding: 7px 14px;
  font-family: var(--font);
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition);
}

.history-filter:hover {
  color: var(--white-soft);
  border-color: var(--border-strong);
}

.history-filter.active {
  background: var(--cyan-soft);
  border-color: var(--cyan-border);
  color: var(--cyan-bright);
  font-weight: 600;
}

.history-search {
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 0 12px;
  min-width: min(320px, 100%);
  flex: 1;
  max-width: 420px;
  transition: border-color var(--transition), box-shadow var(--transition);
}

.history-search:focus-within {
  border-color: var(--cyan-border);
  box-shadow: 0 0 0 3px var(--cyan-soft);
}

.history-search svg {
  color: var(--gray-500);
  flex-shrink: 0;
}

.history-search input {
  border: none;
  background: transparent;
  padding: 10px 0;
  color: var(--white-soft);
  font-size: 13.5px;
  width: 100%;
}

.history-search input:focus {
  outline: none;
  box-shadow: none;
}

.history-list {
  max-height: calc(100vh - 340px);
}

.history-bulk-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.history-selection-count {
  font-size: 12px;
  color: var(--gray-500);
  margin-right: 4px;
}

.history-card-select {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  margin-right: 4px;
  cursor: pointer;
}

.history-card-select input[type='checkbox'] {
  width: 15px;
  height: 15px;
  accent-color: var(--cyan);
}

.history-card-marked {
  border-color: var(--cyan-border);
  box-shadow: inset 0 0 0 1px var(--cyan-soft);
}

.history-card-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 8px;
  flex-wrap: wrap;
}

.history-card-meta .status-tag {
  margin-left: 0;
  padding: 3px 9px;
  font-size: 9px;
}

.history-resolved-at {
  font-size: 11px;
  color: var(--gray-500);
}

.history-detail-meta {
  font-size: 12px;
  color: var(--gray-500);
  margin-bottom: 4px;
}

.history-tickets-section {
  margin-top: 0;
}

.history-tickets-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.history-ticket-card {
  background: var(--gray-900);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  overflow: hidden;
}

.history-ticket-preview {
  padding: 12px 14px 10px;
  border-bottom: 1px solid var(--border);
}

.history-ticket-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}

.history-ticket-date {
  font-size: 11px;
  color: var(--gray-500);
}

.history-ticket-text {
  font-size: 13px;
  color: var(--gray-300);
  line-height: 1.45;
  margin: 0;
}

.history-media-list {
  display: grid;
  gap: 8px;
  margin-top: 10px;
}

.history-media-item {
  display: grid;
  grid-template-columns: 20px 72px 1fr auto;
  gap: 10px;
  align-items: center;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--gray-900);
}

.history-media-type {
  font-size: 0.72rem;
  text-transform: uppercase;
  color: var(--gray-500);
}

.history-media-name {
  font-size: 0.86rem;
  color: var(--gray-200);
}

.history-media-meta {
  font-size: 0.78rem;
  color: var(--gray-500);
}

.history-media-export-item {
  margin-bottom: 14px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--border);
}

.history-media-export-image {
  max-width: 100%;
  border-radius: 8px;
  margin-top: 8px;
}

.ticket-bar-compact {
  border-bottom: none;
  padding: 10px 12px;
}

.ticket-bar-compact .ticket-actions {
  width: 100%;
  justify-content: flex-end;
}

@media (max-width: 640px) {
  .ticket-bar-compact {
    flex-direction: column;
    align-items: stretch;
  }

  .ticket-bar-compact .ticket-actions {
    justify-content: stretch;
  }

  .ticket-bar-compact .ticket-actions .btn {
    flex: 1;
  }
}

.history-detail-meta.pending-note {
  margin-top: 16px;
  padding: 12px 14px;
  background: var(--warning-soft);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  color: var(--gray-300);
}

.answer-bubble {
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid var(--border-strong);
  border-left: 3px solid var(--white);
  border-radius: 4px var(--radius-sm) var(--radius-sm) var(--radius-sm);
  padding: 14px 16px;
  white-space: pre-wrap;
  word-break: break-word;
  color: var(--white-soft);
  line-height: 1.55;
  margin-bottom: 6px;
}

.conversation-stats {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  font-size: 12px;
  color: var(--gray-500);
  margin-bottom: 8px;
}

.conversation-stats span {
  padding: 4px 10px;
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: 999px;
}

.conversation-thread {
  display: flex;
  flex-direction: column;
  gap: 16px;
  max-height: 50vh;
  overflow-y: auto;
  padding-right: 4px;
}

.conversation-thread-compact {
  max-height: 28vh;
}

.thread-entry {
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 14px;
}

.thread-entry.pendente {
  border-color: var(--border-strong);
}

.thread-entry.respondida {
  border-color: rgba(255, 255, 255, 0.08);
}

.thread-entry-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 10px;
  font-size: 11px;
  color: var(--gray-500);
}

.thread-entry-meta .status-tag {
  margin: 0;
  padding: 3px 8px;
  font-size: 9px;
}

.thread-client-label,
.thread-reply-label {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--gray-500);
  margin-bottom: 6px;
}

.thread-reply-label { color: var(--gray-300); }

.thread-client .bubble {
  max-width: 100%;
}

.thread-reply {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--border);
}

.thread-pending-note {
  margin-top: 10px;
  font-size: 12px;
  color: var(--gray-400);
  font-style: italic;
}

.faq-suggestions {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 14px;
}

.faq-suggestion-card {
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 14px 16px;
}

.faq-suggestion-reason {
  font-size: 12px;
  color: var(--gray-500);
  margin: 8px 0 12px;
}

.btn-sm {
  padding: 8px 14px;
  font-size: 12px;
}

.add-suggested-faq.added {
  opacity: 0.7;
  pointer-events: none;
}

/* ============ Chamados ============ */

.ticket-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px 16px;
  background: var(--gray-900);
  border-bottom: 1px solid var(--border);
  flex-wrap: wrap;
  flex-shrink: 0;
}

.ticket-info {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.ticket-number {
  font-size: 13px;
  font-weight: 700;
  color: var(--white);
}

.ticket-badge {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  padding: 3px 10px;
  border-radius: 999px;
  border: 1px solid transparent;
}

.ticket-badge.ticket-none {
  background: var(--gray-850);
  color: var(--gray-400);
  border-color: var(--border);
}

.ticket-badge.ticket-aberto,
.ticket-aberto {
  background: var(--cyan-soft);
  color: var(--cyan-bright);
  border-color: var(--cyan-border);
}

.ticket-badge.ticket-awaiting {
  background: rgba(255, 193, 7, 0.12);
  color: #ffc857;
  border-color: rgba(255, 193, 7, 0.35);
}

.ticket-badge.ticket-fechado,
.ticket-fechado {
  background: rgba(255, 255, 255, 0.08);
  color: var(--gray-300);
  border-color: var(--border-strong);
}

.ticket-meta {
  font-size: 11px;
  color: var(--gray-500);
}

.ticket-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  align-items: center;
}

.ticket-auto-option {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: var(--gray-400);
  cursor: pointer;
  user-select: none;
  padding: 4px 2px;
}

.ticket-auto-option input {
  width: 15px;
  height: 15px;
  margin: 0;
  accent-color: var(--cyan);
  cursor: pointer;
}

.outreach-auto-option {
  margin-bottom: 12px;
}

.ticket-notice {
  background: var(--cyan-soft);
  border: 1px solid var(--cyan-border);
  color: var(--cyan-bright);
  padding: 11px 14px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  margin-bottom: 10px;
}

/* ============ Relatório ============ */

.report-overlay {
  position: fixed;
  inset: 0;
  background: rgba(3, 3, 5, 0.9);
  backdrop-filter: blur(8px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 110;
  padding: 24px;
}

.command-palette-overlay {
  position: fixed;
  inset: 0;
  background: rgba(3, 3, 5, 0.72);
  backdrop-filter: blur(10px);
  display: flex;
  align-items: flex-start;
  justify-content: center;
  z-index: 120;
  padding: 12vh 20px 20px;
}

.command-palette-overlay.hidden {
  display: none;
}

.command-palette {
  width: 100%;
  max-width: 620px;
  background: var(--gray-950);
  border: 1px solid var(--border-strong);
  border-radius: 16px;
  box-shadow: 0 24px 64px rgba(0, 0, 0, 0.55);
  overflow: hidden;
}

.command-palette-input-wrap {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--border);
}

.command-palette-input-wrap svg {
  color: var(--gray-500);
  flex-shrink: 0;
}

.command-palette-input-wrap input {
  flex: 1;
  border: none;
  background: transparent;
  padding: 0;
  font-size: 15px;
  color: var(--white-soft);
  box-shadow: none;
}

.command-palette-input-wrap input:focus {
  box-shadow: none;
}

.command-palette-input-wrap input::placeholder {
  color: var(--gray-600);
}

.command-palette-esc {
  font-size: 11px;
  color: var(--gray-500);
  padding: 2px 7px;
  border-radius: 4px;
  border: 1px solid var(--border);
  background: var(--gray-900);
  flex-shrink: 0;
}

.command-palette-clear {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  padding: 0;
  border: 1px solid transparent;
  border-radius: var(--radius-xs);
  background: transparent;
  color: var(--gray-500);
  cursor: pointer;
  flex-shrink: 0;
  transition: all var(--transition);
}

.command-palette-clear:hover {
  color: var(--white-soft);
  background: rgba(255, 255, 255, 0.06);
  border-color: var(--border);
}

.command-palette-clear.hidden {
  display: none;
}

.command-palette-results {
  max-height: min(52vh, 420px);
  overflow-y: auto;
  padding: 8px;
}

.command-palette-group {
  padding: 8px 10px 6px;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--gray-600);
}

.command-palette-item {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 3px;
  width: 100%;
  padding: 10px 12px;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--white-soft);
  text-align: left;
  cursor: pointer;
  transition: all var(--transition);
}

.command-palette-item:hover,
.command-palette-item.active {
  background: rgba(0, 229, 255, 0.08);
  border-color: rgba(0, 229, 255, 0.16);
}

.command-palette-item-label {
  font-size: 14px;
  font-weight: 500;
  line-height: 1.35;
  word-break: break-word;
}

.command-palette-item-hint {
  font-size: 12px;
  color: var(--gray-500);
  line-height: 1.4;
  word-break: break-word;
}

.command-palette-empty {
  padding: 28px 16px;
  text-align: center;
  font-size: 13px;
  color: var(--gray-500);
}

.command-palette-footer {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  padding: 10px 16px;
  border-top: 1px solid var(--border);
  font-size: 11px;
  color: var(--gray-600);
}

.command-palette-footer kbd {
  font-size: 10px;
  padding: 1px 5px;
  margin-right: 2px;
  border-radius: 4px;
  border: 1px solid var(--border);
  background: var(--gray-900);
  color: var(--gray-500);
}

.command-palette-footer-kbd {
  margin-left: auto;
  font-size: 11px;
  color: var(--gray-500);
}

.page-sub [data-shortcut-label] {
  display: inline-block;
  font-size: 11px;
  font-weight: 600;
  padding: 1px 6px;
  border-radius: 4px;
  border: 1px solid var(--border);
  background: rgba(255, 255, 255, 0.04);
  color: var(--gray-400);
  vertical-align: middle;
}

.outreach-box {
  max-width: 520px;
}

.outreach-title {
  margin: 0 36px 8px 0;
  font-size: 20px;
  color: var(--white-soft);
}

.outreach-sub {
  margin: 0 0 16px;
  font-size: 13px;
  line-height: 1.55;
  color: var(--gray-500);
}

#outreachOverlay {
  z-index: 130;
}

#contactNameOverlay {
  z-index: 130;
}

.contact-name-box {
  max-width: 420px;
}

.contact-name-label {
  display: block;
  margin: 0 0 8px;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--text-muted);
}

.contact-name-input {
  width: 100%;
  box-sizing: border-box;
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--surface-2);
  color: var(--text);
  font: inherit;
  margin-bottom: 12px;
}

.contact-name-input:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 18%, transparent);
}

.outreach-search-wrap {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 0 12px;
  margin-bottom: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--gray-900);
  cursor: text;
  transition: border-color var(--transition), box-shadow var(--transition);
}

.outreach-search-wrap:focus-within {
  border-color: var(--cyan-border);
  box-shadow: 0 0 0 3px var(--cyan-soft);
}

.outreach-search-wrap svg {
  color: var(--gray-500);
  flex-shrink: 0;
}

.outreach-search-wrap input {
  flex: 1;
  min-width: 0;
  width: 100%;
  border: none;
  background: transparent;
  padding: 11px 0;
  color: var(--white-soft);
  font-size: 14px;
  box-shadow: none;
  cursor: text;
}

.outreach-search-wrap input:focus {
  outline: none;
  box-shadow: none;
}

.outreach-save-contact {
  display: flex;
  gap: 8px;
  margin-top: 10px;
}

.outreach-save-contact.hidden {
  display: none;
}

.outreach-save-contact input {
  flex: 1;
  min-width: 0;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--surface-2);
  color: var(--text);
}

.outreach-results {
  max-height: 240px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 12px;
}

.outreach-empty {
  padding: 20px 8px;
  text-align: center;
  font-size: 13px;
  color: var(--gray-500);
}

.outreach-result {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 3px;
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(255, 255, 255, 0.02);
  color: var(--white-soft);
  text-align: left;
  cursor: pointer;
  transition: all var(--transition);
}

.outreach-result:hover,
.outreach-result.active {
  border-color: rgba(0, 229, 255, 0.2);
  background: rgba(0, 229, 255, 0.06);
}

.outreach-result-name {
  font-size: 14px;
  font-weight: 500;
}

.outreach-result-meta {
  font-size: 12px;
  color: var(--gray-500);
}

.outreach-selected {
  padding: 10px 12px;
  margin-bottom: 12px;
  border-radius: var(--radius-sm);
  background: rgba(0, 229, 255, 0.06);
  border: 1px solid rgba(0, 229, 255, 0.18);
}

.outreach-selected.hidden {
  display: none;
}

.outreach-selected-label {
  display: block;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--gray-500);
  margin-bottom: 4px;
}

.outreach-selected strong {
  display: block;
  font-size: 14px;
  color: var(--white-soft);
}

.outreach-selected-jid {
  display: block;
  margin-top: 2px;
  font-size: 12px;
  color: var(--gray-400);
}

.outreach-actions {
  margin-top: 4px;
}

.broadcast-box {
  max-width: 640px;
}

.broadcast-limits {
  font-size: 12px;
  margin-bottom: 14px;
  padding: 10px 12px;
  border-radius: 10px;
  background: rgba(0, 229, 255, 0.06);
  border: 1px solid rgba(0, 229, 255, 0.12);
}

.broadcast-label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--gray-400);
  margin-bottom: 6px;
  margin-top: 12px;
}

.broadcast-message {
  width: 100%;
  min-height: 110px;
  padding: 12px 14px;
  border-radius: 12px;
  border: 1px solid var(--border);
  background: var(--gray-900);
  color: var(--white);
  font: inherit;
  resize: vertical;
}

.broadcast-message:focus {
  outline: none;
  border-color: var(--cyan);
  box-shadow: 0 0 0 2px rgba(0, 229, 255, 0.15);
}

.broadcast-message-meta {
  display: flex;
  justify-content: flex-end;
  font-size: 11px;
  color: var(--gray-500);
  margin-top: 4px;
}

.broadcast-delay-select {
  width: 100%;
  padding: 10px 12px;
  border-radius: 10px;
  border: 1px solid var(--border);
  background: var(--gray-900);
  color: var(--white);
  font: inherit;
}

.broadcast-eta {
  font-size: 12px;
  margin-top: 6px;
}

.broadcast-search-wrap {
  margin-top: 16px;
}

.broadcast-selected-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-top: 14px;
}

.broadcast-selected-count {
  font-size: 12px;
  font-weight: 700;
  color: var(--cyan);
  background: rgba(0, 229, 255, 0.1);
  padding: 2px 8px;
  border-radius: 999px;
}

.broadcast-selected-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  min-height: 36px;
  margin-top: 8px;
  padding: 10px;
  border-radius: 12px;
  border: 1px dashed var(--border);
  background: rgba(255, 255, 255, 0.02);
}

.broadcast-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 10px;
  border-radius: 999px;
  background: var(--gray-800);
  border: 1px solid var(--border);
  font-size: 12px;
  color: var(--white);
}

.broadcast-chip button {
  border: none;
  background: transparent;
  color: var(--gray-400);
  cursor: pointer;
  padding: 0;
  line-height: 1;
  font-size: 14px;
}

.broadcast-chip button:hover {
  color: var(--white);
}

.broadcast-empty-chips {
  font-size: 12px;
  color: var(--gray-500);
}

.broadcast-result.added {
  opacity: 0.55;
  pointer-events: none;
}

.queue-broadcast-btn {
  margin-left: 0;
  white-space: nowrap;
  border-color: rgba(0, 229, 255, 0.24);
  background: rgba(0, 229, 255, 0.06);
}

.queue-broadcast-btn:hover {
  border-color: rgba(0, 229, 255, 0.42);
  background: rgba(0, 229, 255, 0.12);
  color: var(--cyan-bright);
}

.broadcast-progress-banner {
  position: fixed;
  left: 50%;
  bottom: 20px;
  transform: translateX(-50%);
  z-index: 1200;
  width: min(560px, calc(100vw - 24px));
  background: var(--gray-950);
  border: 1px solid var(--border-strong);
  border-radius: 14px;
  box-shadow: var(--shadow);
  padding: 14px 16px;
}

.broadcast-progress-inner {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.broadcast-progress-text {
  display: flex;
  flex-direction: column;
  gap: 2px;
  font-size: 13px;
}

.broadcast-progress-bar-wrap {
  height: 6px;
  border-radius: 999px;
  background: var(--gray-800);
  overflow: hidden;
}

.broadcast-progress-bar {
  height: 100%;
  width: 0%;
  border-radius: 999px;
  background: linear-gradient(90deg, var(--cyan), #00b8d4);
  transition: width 0.4s ease;
}

.broadcast-progress-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.report-box {
  position: relative;
  background: var(--gray-950);
  border: 1px solid var(--border-strong);
  border-radius: 18px;
  box-shadow: var(--shadow);
  width: 100%;
  max-width: 720px;
  max-height: 90vh;
  overflow-y: auto;
  padding: 28px 24px 24px;
}

.report-box.report-box-wide {
  max-width: min(1120px, 96vw);
}

.report-actions {
  margin-top: 20px;
  padding-top: 16px;
  border-top: 1px solid var(--border);
  display: flex;
  justify-content: flex-end;
}

.report-header {
  text-align: center;
  margin-bottom: 24px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
}

.report-header h2 {
  font-size: 20px;
  color: var(--white);
  margin-bottom: 4px;
}

.report-id {
  font-size: 14px;
  color: var(--cyan);
  font-weight: 700;
}

.report-protocol {
  margin-top: 6px;
  font-size: 13px;
  color: var(--gray-400);
  font-weight: 500;
}

.report-section {
  margin-bottom: 20px;
}

.report-section h3 {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--gray-500);
  margin-bottom: 10px;
}

.report-dl {
  display: grid;
  grid-template-columns: 140px 1fr;
  gap: 8px 16px;
  font-size: 13px;
}

.report-dl dt {
  color: var(--gray-500);
  font-weight: 500;
}

.report-dl dd {
  margin: 0;
  color: var(--white-soft);
}

.report-block {
  background: var(--gray-850);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 14px;
  white-space: pre-wrap;
  font-size: 13.5px;
  line-height: 1.55;
  color: var(--white-soft);
}

.report-chat {
  background: #0a0a10;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 12px;
  max-height: 280px;
  overflow-y: auto;
}

.report-footer {
  text-align: center;
  font-size: 11px;
  color: var(--gray-500);
  margin-top: 24px;
  padding-top: 16px;
  border-top: 1px solid var(--border);
}

@media print {
  body * { visibility: hidden; }
  .report-overlay,
  .report-overlay * { visibility: visible; }
  .report-overlay {
    position: absolute;
    inset: 0;
    background: white;
    padding: 0;
  }
  .report-box {
    max-height: none;
    border: none;
    box-shadow: none;
    background: white;
  }
  .report-actions,
  .qr-close { display: none !important; }
}

/* ============ Erros ============ */

.error-banner {
  background: var(--danger-soft);
  border: 1px solid rgba(255, 107, 107, 0.35);
  color: #ffb4b0;
  padding: 12px 16px;
  border-radius: var(--radius-sm);
  margin-bottom: 14px;
  font-size: 13px;
  word-break: break-word;
}

/* ============ Overlay do QR ============ */

.qr-overlay {
  position: fixed;
  inset: 0;
  background: rgba(3, 3, 5, 0.88);
  backdrop-filter: blur(12px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 100;
  padding: 24px;
  animation: fadeIn 0.25s ease;
}

.qr-box {
  position: relative;
  background: linear-gradient(160deg, var(--gray-900), var(--gray-950));
  border: 1px solid var(--cyan-border);
  border-radius: 20px;
  box-shadow: var(--shadow), var(--shadow-cyan);
  padding: 36px 32px;
  max-width: 440px;
  width: 100%;
  text-align: center;
}

.qr-box h2 {
  font-size: 18px;
  font-weight: 700;
  color: var(--white);
  margin: 0 0 10px;
}

.qr-box p {
  color: var(--gray-500);
  font-size: 13.5px;
  margin: 0 0 22px;
  line-height: 1.6;
}

.qr-box p strong { color: var(--cyan-bright); }

.qr-box img {
  width: min(260px, 72vw);
  height: auto;
  aspect-ratio: 1;
  background: var(--white);
  border-radius: 14px;
  padding: 12px;
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.4);
}

.qr-close {
  position: absolute;
  top: 12px;
  right: 12px;
  background: var(--gray-850);
  border: 1px solid var(--border);
  color: var(--gray-400);
  font-size: 20px;
  line-height: 1;
  width: 36px;
  height: 36px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all var(--transition);
}

.qr-close:hover {
  color: var(--white);
  border-color: var(--border-strong);
  background: var(--gray-800);
}

/* ============ Login ============ */

.login-wrap {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 1fr 1fr;
  position: relative;
  z-index: 1;
}

.login-hero {
  display: flex;
  flex-direction: column;
  justify-content: center;
  padding: 60px;
  position: relative;
  overflow: hidden;
  border-right: 1px solid var(--border);
}

.login-hero::before {
  content: '';
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse 70% 60% at 30% 50%, rgba(0, 229, 255, 0.12), transparent 60%),
    linear-gradient(135deg, var(--black-2) 0%, var(--gray-950) 100%);
  pointer-events: none;
}

.login-hero-content {
  position: relative;
  max-width: 420px;
}

.login-hero .brand-icon {
  width: 56px;
  height: 56px;
  border-radius: 16px;
  margin-bottom: 28px;
}

.login-hero .brand-icon svg { width: 28px; height: 28px; }

.login-hero h1 {
  font-size: 36px;
  font-weight: 800;
  color: var(--white);
  line-height: 1.15;
  margin-bottom: 16px;
  letter-spacing: -0.03em;
}

.login-hero h1 span {
  background: linear-gradient(135deg, var(--cyan-bright), var(--cyan-deep));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.login-hero p {
  color: var(--gray-500);
  font-size: 15px;
  line-height: 1.7;
  margin: 0;
}

.login-hero-features {
  margin-top: 40px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.login-feature {
  display: flex;
  align-items: center;
  gap: 12px;
  color: var(--gray-400);
  font-size: 13.5px;
}

.login-feature-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--cyan);
  box-shadow: 0 0 8px var(--cyan);
  flex-shrink: 0;
}

.login-panel {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 40px;
  background: var(--black);
}

.login-box {
  background: linear-gradient(160deg, var(--gray-900), var(--gray-950));
  border: 1px solid var(--border);
  border-radius: 20px;
  box-shadow: var(--shadow);
  padding: 40px 36px;
  width: 100%;
  max-width: 400px;
}

.login-brand {
  margin-bottom: 32px;
}

.login-brand h2 {
  font-size: 22px;
  font-weight: 700;
  color: var(--white);
  margin-bottom: 6px;
}

.login-brand span {
  color: var(--gray-500);
  font-size: 13.5px;
}

.login-box .btn {
  width: 100%;
  margin-top: 8px;
  padding: 14px;
  font-size: 14.5px;
}

.remember-row {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 2px 0 14px;
  font-size: 13px;
  color: var(--gray-500);
  cursor: pointer;
  user-select: none;
}

.remember-row input[type="checkbox"] {
  width: 17px;
  height: 17px;
  accent-color: var(--cyan);
  cursor: pointer;
  margin: 0;
  flex-shrink: 0;
}

/* ============ Notificações ============ */

.settings-notify-card {
  margin-top: 16px;
}

.settings-notify-status {
  margin: 0 0 12px;
  font-size: 13px;
  line-height: 1.45;
}

.settings-notify-row {
  margin: 0 0 10px;
}

#settingsNotifyPermissionBtn {
  margin-top: 6px;
}

.settings-notify-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.notify-toast-root {
  position: fixed;
  top: max(16px, env(safe-area-inset-top, 0px));
  right: 16px;
  z-index: 1400;
  display: flex;
  flex-direction: column;
  gap: 10px;
  width: min(360px, calc(100vw - 24px));
  pointer-events: none;
}

.notify-toast {
  pointer-events: auto;
  display: flex;
  align-items: flex-start;
  gap: 12px;
  width: 100%;
  text-align: left;
  border: 1px solid rgba(0, 229, 255, 0.28);
  border-radius: 14px;
  padding: 12px 14px;
  background: rgba(11, 18, 32, 0.96);
  color: var(--gray-200);
  box-shadow: 0 14px 40px rgba(0, 0, 0, 0.4);
  backdrop-filter: blur(10px);
  cursor: pointer;
  font-family: var(--font);
  animation: notifyToastIn 0.22s ease;
}

.notify-toast-dot {
  width: 10px;
  height: 10px;
  margin-top: 4px;
  border-radius: 50%;
  background: var(--cyan);
  box-shadow: 0 0 10px var(--cyan-glow);
  flex-shrink: 0;
}

.notify-toast-copy {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.notify-toast-copy strong {
  color: #fff;
  font-size: 13.5px;
}

.notify-toast-copy span {
  font-size: 12.5px;
  color: var(--gray-400);
  line-height: 1.35;
  display: -webkit-box;
  -webkit-line-clamp: 3;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

@keyframes notifyToastIn {
  from { opacity: 0; transform: translateY(-8px); }
  to { opacity: 1; transform: translateY(0); }
}

.notify-permission-banner {
  position: fixed;
  left: 16px;
  right: 16px;
  bottom: max(16px, env(safe-area-inset-bottom, 0px));
  z-index: 1350;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 16px;
  border-radius: 14px;
  border: 1px solid rgba(0, 229, 255, 0.25);
  background: rgba(11, 18, 32, 0.97);
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.35);
  backdrop-filter: blur(10px);
}

.notify-permission-banner[hidden] {
  display: none !important;
}

.notify-permission-copy {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 200px;
  flex: 1;
}

.notify-permission-copy strong {
  color: #fff;
  font-size: 14px;
}

.notify-permission-copy span {
  color: var(--gray-400);
  font-size: 12.5px;
  line-height: 1.35;
}

.notify-permission-actions {
  display: flex;
  gap: 8px;
  flex-shrink: 0;
}

@media (max-width: 940px) {
  .notify-toast-root {
    top: max(68px, calc(env(safe-area-inset-top, 0px) + 58px));
    left: 12px;
    right: 12px;
    width: auto;
  }
}

/* ============ Scrollbar ============ */

::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb {
  background: var(--gray-700);
  border-radius: 4px;
}
::-webkit-scrollbar-thumb:hover { background: var(--gray-600); }

/* ============================================================
   Responsivo
   ============================================================ */

/* ============ Mobile topbar + hamburger ============ */

.mobile-topbar,
.mobile-nav-overlay,
.mobile-nav-close {
  display: none;
}

.mobile-menu-icon-close {
  display: none;
}

.app.mobile-nav-open .mobile-menu-icon-open {
  display: none;
}

.app.mobile-nav-open .mobile-menu-icon-close {
  display: block;
}

body.mobile-nav-lock {
  overflow: hidden;
}

@media (max-width: 940px) {
  .app {
    flex-direction: column;
    min-height: 100vh;
    min-height: 100dvh;
    height: 100vh;
    height: 100dvh;
    padding-bottom: env(safe-area-inset-bottom, 0);
  }

  .mobile-topbar {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-shrink: 0;
    position: sticky;
    top: 0;
    z-index: 50;
    min-height: 56px;
    padding: 8px 12px;
    padding-top: max(8px, env(safe-area-inset-top, 0px));
    background: rgba(14, 14, 20, 0.96);
    border-bottom: 1px solid var(--border);
    backdrop-filter: blur(12px);
    box-shadow: 0 4px 18px rgba(0, 0, 0, 0.28);
  }

  .mobile-menu-btn {
    position: relative;
    width: 42px;
    height: 42px;
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 11px;
    border: 1px solid var(--border);
    background: var(--gray-850);
    color: var(--white-soft);
    cursor: pointer;
  }

  .mobile-menu-badge {
    position: absolute;
    top: -4px;
    right: -4px;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 999px;
    background: var(--cyan);
    color: #041018;
    font-size: 10px;
    font-weight: 800;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    line-height: 1;
  }

  .mobile-menu-badge.zero {
    display: none;
  }

  .mobile-topbar-brand {
    display: flex;
    align-items: center;
    gap: 10px;
    min-width: 0;
    flex: 1;
  }

  .mobile-topbar-logo {
    width: 32px;
    height: 32px;
    border-radius: 9px;
    object-fit: cover;
    flex-shrink: 0;
  }

  .mobile-topbar-titles {
    display: flex;
    flex-direction: column;
    min-width: 0;
    line-height: 1.15;
  }

  .mobile-topbar-name {
    font-size: 13px;
    font-weight: 700;
    color: var(--white);
  }

  .mobile-topbar-page {
    font-size: 12px;
    color: var(--cyan-bright);
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
  }

  .mobile-topbar-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
  }

  .mobile-topbar-btn {
    width: 40px;
    height: 40px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 10px;
    border: 1px solid var(--border);
    background: transparent;
    color: var(--gray-300);
    cursor: pointer;
  }

  .mobile-conn-status {
    width: 40px;
    height: 40px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 10px;
    border: 1px solid var(--border);
    background: rgba(148, 163, 184, 0.05);
  }

  .mobile-conn-status .conn-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: var(--gray-500);
  }

  .mobile-conn-status.connected .conn-dot {
    background: #34d399;
    box-shadow: 0 0 10px rgba(52, 211, 153, 0.55);
  }

  .mobile-conn-status.qr .conn-dot,
  .mobile-conn-status.connecting .conn-dot {
    background: #fbbf24;
    box-shadow: 0 0 10px rgba(251, 191, 36, 0.45);
  }

  .mobile-conn-status.disconnected .conn-dot {
    background: var(--danger);
  }

  .mobile-nav-overlay {
    display: block;
    position: fixed;
    inset: 0;
    z-index: 80;
    background: rgba(3, 3, 5, 0.62);
    backdrop-filter: blur(3px);
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.22s ease;
  }

  .mobile-nav-overlay:not([hidden]) {
    opacity: 1;
    pointer-events: auto;
  }

  .app.sidebar-collapsed .sidebar {
    width: min(320px, 86vw) !important;
  }

  .sidebar {
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    z-index: 90;
    width: min(320px, 86vw) !important;
    height: 100vh;
    height: 100dvh;
    display: flex;
    flex-direction: column;
    padding: 0;
    padding-top: env(safe-area-inset-top, 0);
    border-right: 1px solid var(--border);
    border-bottom: none;
    box-shadow: 12px 0 40px rgba(0, 0, 0, 0.45);
    transform: translateX(-105%);
    transition: transform 0.26s cubic-bezier(0.4, 0, 0.2, 1);
    overflow: hidden;
  }

  .app.mobile-nav-open .sidebar {
    transform: translateX(0);
  }

  .sidebar-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 14px 12px;
    min-height: auto;
    border-bottom: 1px solid var(--border);
  }

  .brand-icon { width: 36px; height: 36px; border-radius: 10px; }
  .brand-name { font-size: 15px; }
  .brand-sub { display: block; font-size: 10px; }

  .app.sidebar-collapsed .brand-text {
    opacity: 1;
    transform: none;
    pointer-events: auto;
  }

  .sidebar-toggle { display: none; }

  .mobile-nav-close {
    display: inline-flex;
    width: 38px;
    height: 38px;
    align-items: center;
    justify-content: center;
    border-radius: 10px;
    border: 1px solid var(--border);
    background: var(--gray-850);
    color: var(--gray-300);
    cursor: pointer;
    flex-shrink: 0;
  }

  .sidebar-body {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 14px 12px;
    overflow-y: auto;
    flex: 1;
    min-height: 0;
  }

  .sidebar-section-label {
    display: block;
    opacity: 1;
    height: auto;
    padding: 4px 10px 8px;
  }

  .command-palette-trigger {
    width: 100%;
    justify-content: flex-start;
    padding: 11px 12px;
  }

  .command-palette-trigger-text {
    display: inline;
  }

  .command-palette-trigger-kbd {
    display: none;
  }

  .nav {
    flex-direction: column;
    width: 100%;
    gap: 4px;
  }

  .nav-btn {
    flex: none;
    justify-content: flex-start;
    padding: 12px 12px;
    font-size: 14px;
    min-height: 46px;
  }

  .app.sidebar-collapsed .nav-btn {
    justify-content: flex-start;
    padding: 12px 12px;
  }

  .nav-btn::before { display: block; }

  .nav-btn.active {
    border-bottom: none;
    border-radius: var(--radius-sm);
  }

  .app.sidebar-collapsed .nav-label,
  .nav-label {
    display: inline;
    width: auto;
    opacity: 1;
    overflow: visible;
  }

  .app.sidebar-collapsed .nav-count,
  .nav-count {
    position: static;
    margin-left: auto;
    min-width: 20px;
    height: 20px;
    font-size: 11px;
  }

  .app.sidebar-collapsed .nav-btn::after,
  .nav-btn::after { display: none; }

  .sidebar-footer {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    border-top: 1px solid var(--border);
    padding: 12px;
    background: rgba(0, 0, 0, 0.22);
    gap: 8px;
  }

  .sidebar-footer .sidebar-section-label {
    display: block;
  }

  .sidebar-footer .nav-footer {
    display: flex;
    flex-direction: column;
    width: 100%;
    gap: 4px;
  }

  .sidebar-footer .nav-btn {
    width: 100%;
    min-width: 0;
    min-height: 46px;
    padding: 12px;
  }

  .app.sidebar-collapsed .conn-label,
  .conn-label {
    display: inline;
    width: auto;
    opacity: 1;
  }

  .conn-status {
    padding: 10px 12px;
    font-size: 12px;
    justify-content: flex-start;
  }

  .app.sidebar-collapsed .logout-label,
  .logout-label,
  .app.sidebar-collapsed .pwa-install-label,
  .pwa-install-label {
    display: inline !important;
    width: auto;
    opacity: 1;
    overflow: visible;
  }

  .logout-btn,
  .pwa-install-btn {
    width: 100%;
    justify-content: flex-start;
    padding: 11px 12px;
    min-width: 0;
    min-height: 44px;
  }

  .main {
    padding: 12px 12px 10px;
    overflow: hidden;
    flex: 1;
    min-height: 0;
  }

  .page-title { font-size: 18px; }
  .page-sub { display: none; }
  .page-header { margin-bottom: 10px; flex-shrink: 0; }

  #tab-queue .page-header,
  #tab-history .page-header {
    display: none;
  }

  .split-chat {
    grid-template-columns: 1fr;
    flex: 1;
    min-height: 0;
    gap: 0;
  }

  /* Master-detail: lista OU chat */
  #tab-queue .chat-detail-card,
  #tab-history .chat-detail-card {
    display: none;
  }

  .app.mobile-chat-open[data-mobile-chat="queue"] #tab-queue .chat-list-card,
  .app.mobile-chat-open[data-mobile-chat="history"] #tab-history .chat-list-card,
  .app.mobile-chat-open[data-mobile-chat="history"] #tab-history .history-toolbar {
    display: none;
  }

  .app.mobile-chat-open[data-mobile-chat="queue"] #tab-queue .chat-detail-card,
  .app.mobile-chat-open[data-mobile-chat="history"] #tab-history .chat-detail-card {
    display: flex;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
  }

  .app.mobile-chat-open .mobile-topbar,
  .app.mobile-chat-open .sidebar,
  .app.mobile-chat-open .mobile-nav-overlay {
    display: none !important;
  }

  .app.mobile-chat-open .main {
    padding: 0;
  }

  .app.mobile-chat-open .split-chat {
    gap: 0;
  }

  .app.mobile-chat-open .chat-detail-card.card {
    border-radius: 0;
    border-left: none;
    border-right: none;
  }

  .mobile-chat-back {
    display: inline-flex;
  }

  .chat-detail-card {
    min-height: 0;
    max-height: none;
    flex: 1;
  }

  .chat-list-card {
    max-height: none;
    flex: 1;
    min-height: 0;
  }

  .queue-list,
  .history-list {
    max-height: none;
    flex: 1;
  }

  .queue-toolbar {
    padding: 10px;
    gap: 10px;
  }

  .queue-toolbar-row {
    flex-direction: column;
    align-items: stretch;
  }

  .queue-filters,
  .history-filters,
  .history-type-filters {
    flex-wrap: nowrap;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: none;
    min-width: 0;
    padding-bottom: 2px;
  }

  .queue-filters::-webkit-scrollbar,
  .history-filters::-webkit-scrollbar,
  .history-type-filters::-webkit-scrollbar {
    display: none;
  }

  .queue-filter,
  .history-filter,
  .history-type-filter {
    flex: 0 0 auto;
  }

  .queue-sort-select,
  .queue-broadcast-btn {
    width: 100%;
    min-width: 0;
  }

  .chat-panel-header {
    padding: 10px 12px;
    gap: 8px;
    flex-wrap: wrap;
  }

  .chat-panel-actions {
    width: 100%;
    margin-left: 0;
    order: 5;
    justify-content: flex-start;
  }

  .chat-panel-actions .btn {
    padding: 8px 10px;
    font-size: 12px;
  }

  .chat-resize-handle {
    display: none;
  }

  .app.mobile-chat-open .chat-panel,
  .app.mobile-chat-open .chat-panel-full {
    flex: 1 1 auto !important;
    height: auto !important;
    max-height: none !important;
    min-height: 0;
  }

  .app.mobile-chat-open .detail-compose {
    flex: 0 0 auto;
    max-height: 42vh;
    min-height: 0;
    padding: 12px;
  }

  .crm-bar {
    padding: 10px 12px;
  }

  .crm-bar-row {
    gap: 8px;
  }

  .crm-select {
    min-width: 0;
    flex: 1;
  }

  .crm-transfer {
    min-width: 0;
    width: 100%;
  }

  .bubble { max-width: 100%; }

  .faq-search {
    max-width: none;
    width: 100%;
  }

  .faq-toolbar {
    flex-direction: column;
    align-items: stretch;
  }

  .faq-toolbar-left,
  .faq-toolbar-actions {
    width: 100%;
    margin-left: 0;
  }

  .faq-import-mapping {
    grid-template-columns: 1fr;
  }

  .faq-toolbar-actions {
    justify-content: space-between;
  }

  .command-palette-overlay {
    padding-top: 8vh;
  }

  .command-palette-footer-kbd {
    margin-left: 0;
  }

  .faq-pagination {
    flex-direction: column;
    align-items: stretch;
  }

  .faq-pagination-controls {
    flex-direction: column;
    align-items: stretch;
    gap: 12px;
  }

  .faq-pagination-nav {
    justify-content: center;
  }

  .faq-import-open-btn {
    flex: 1;
    justify-content: center;
  }

  .login-wrap { grid-template-columns: 1fr; }
  .login-hero { display: none; }
  .login-panel {
    padding: 24px 16px;
    padding-top: max(24px, env(safe-area-inset-top, 0px));
    min-height: 100vh;
    min-height: 100dvh;
    width: 100%;
    align-items: center;
    justify-content: center;
  }
  .login-box {
    max-width: 100%;
    width: 100%;
    padding: 28px 20px;
  }

  .qr-box,
  .report-box {
    width: min(100%, 520px);
    max-height: calc(100dvh - 32px);
    overflow-y: auto;
  }

  .pwa-install-banner {
    left: 12px;
    right: 12px;
    bottom: max(12px, env(safe-area-inset-bottom, 0px));
  }
}

@media (max-width: 560px) {
  .conn-status .conn-label { display: none; }
  .conn-status { padding: 8px; }

  .card { padding: 14px; }
  .btn { padding: 11px 16px; font-size: 13px; }

  .detail-header { flex-wrap: wrap; }
  .status-tag { margin-left: 0; }

  .msg-card {
    padding: 12px 10px;
    gap: 10px;
  }

  .msg-card .contact {
    flex-wrap: wrap;
    gap: 6px;
  }

  .msg-card .time {
    font-size: 11px;
  }

  .faq-list-row {
    grid-template-columns: 28px minmax(0, 1fr) 32px;
    gap: 10px;
    padding: 10px;
  }

  .faq-list-meta {
    display: none;
  }

  .faq-card-grid { grid-template-columns: 1fr; }
  .login-box { padding: 28px 20px; }

  .history-toolbar {
    flex-direction: column;
    align-items: stretch;
  }

  .history-toolbar-row {
    flex-direction: column;
    align-items: stretch;
  }

  .history-bulk-actions {
    justify-content: flex-start;
    flex-wrap: wrap;
  }

  .history-search {
    max-width: none;
    min-width: 0;
  }

  .history-list { max-height: none; }

  .chat-panel-actions .btn span,
  .chat-panel-actions .btn {
    font-size: 11.5px;
  }

  .settings-form,
  .settings-section {
    min-width: 0;
  }

  .report-hero-side {
    flex-wrap: wrap;
  }
}

@media (hover: none), (pointer: coarse) {
  .chat-msg-menu-btn {
    opacity: 0.85;
  }

  .msg-card:hover {
    transform: none;
  }
}

/* ============ Abas/colapso (Sugestão da IA) ============ */
.ai-details {
  margin-top: 12px;
  padding: 0;
  background: var(--cyan-soft);
  border: 1px dashed var(--cyan-border);
  border-radius: var(--radius-sm);
}

.ai-details summary {
  cursor: pointer;
  color: var(--cyan-bright);
  font-weight: 600;
  list-style: none;
  padding: 14px 16px;
  display: block;
}

.ai-details summary::-webkit-details-marker {
  display: none;
}

.ai-details[open] summary {
  margin-bottom: 10px;
}

.ai-details .candidates {
  padding: 0 16px 14px;
}

/* ============ Setup / Configurações ============ */
.setup-body {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  background: var(--bg);
}

.setup-wrap {
  width: min(520px, 100%);
}

.setup-card {
  padding: 28px;
}

.setup-header h1 {
  margin: 0 0 8px;
  font-size: 1.5rem;
}

.setup-header p {
  margin: 0 0 20px;
  color: var(--text-muted);
}

.setup-form {
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.setup-label {
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 0.9rem;
  font-weight: 500;
}

.setup-label input[type="text"] {
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--bg-elevated);
  color: var(--text);
}

.setup-color-row {
  display: flex;
  gap: 10px;
  align-items: center;
}

.setup-color-row input[type="color"] {
  width: 48px;
  height: 40px;
  border: none;
  background: transparent;
  cursor: pointer;
}

.setup-hint {
  margin: 0;
  font-size: 0.82rem;
  color: var(--text-muted);
  font-weight: 400;
}

.setup-logo-preview {
  background: #000;
  border-radius: var(--radius-sm);
  padding: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 120px;
}

.setup-logo-preview img {
  max-width: 180px;
  max-height: 80px;
  object-fit: contain;
}

.setup-error {
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background: rgba(239, 68, 68, 0.12);
  border: 1px solid rgba(239, 68, 68, 0.35);
  color: #fca5a5;
  font-size: 0.88rem;
}

.setup-error.hidden,
.settings-success.hidden {
  display: none;
}

.settings-success {
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background: var(--cyan-soft);
  border: 1px solid var(--cyan-border);
  color: var(--cyan-bright);
  font-size: 0.88rem;
}

.settings-page {
  max-width: 560px;
  padding: 24px;
}

.settings-form {
  max-width: 100%;
}

.settings-whatsapp-card {
  margin-top: 16px;
}

.settings-team-card {
  margin-top: 16px;
}

.team-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 16px;
}

.team-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--gray-900);
}

.team-row.is-inactive {
  opacity: 0.55;
}

.team-row-main {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.team-row-meta {
  font-size: 12px;
  color: var(--gray-500);
}

.team-row-actions {
  display: flex;
  gap: 6px;
  flex-shrink: 0;
}

.team-you-badge {
  font-size: 11px;
  color: var(--cyan-bright);
  border: 1px solid var(--cyan-border);
  border-radius: 999px;
  padding: 3px 8px;
}

.team-form-title {
  margin: 0 0 12px;
  font-size: 14px;
  font-weight: 600;
}

.team-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-bottom: 14px;
}

@media (max-width: 720px) {
  .team-form-grid {
    grid-template-columns: 1fr;
  }
}

.team-owner-only {
  margin: 0;
  font-size: 13px;
}

.team-helper-banner {
  margin: 0 0 12px;
  padding: 10px 12px;
  border-radius: 10px;
  background: rgba(250, 204, 21, 0.08);
  border: 1px solid rgba(250, 204, 21, 0.25);
  color: var(--gray-200);
  font-size: 13px;
  line-height: 1.4;
}

.team-suggestions {
  margin-top: 12px;
  padding: 12px 14px;
  border-top: 1px solid var(--border);
}

.team-suggestion-item {
  padding: 10px 0;
  border-bottom: 1px solid var(--border);
}

.team-suggestion-item:last-child {
  border-bottom: none;
}

.team-suggestion-meta {
  font-size: 11px;
  color: var(--gray-500);
  margin-bottom: 4px;
  display: flex;
  gap: 8px;
  align-items: center;
}

.team-suggestion-used {
  color: var(--cyan-bright);
  font-weight: 600;
}

.team-suggestion-body {
  font-size: 13px;
  color: var(--gray-200);
  white-space: pre-wrap;
  margin-bottom: 6px;
}

.team-suggestion-item.is-applied .team-suggestion-body {
  opacity: 0.7;
}

.crm-transfer {
  min-width: 180px;
}

.settings-section-title {
  margin: 0 0 6px;
  font-size: 1.05rem;
  font-weight: 600;
}

.settings-section-sub {
  margin: 0 0 14px;
  font-size: 0.9rem;
  color: var(--text-muted);
  line-height: 1.45;
}

.settings-contacts-sync-status {
  margin: 0 0 12px;
  font-size: 0.88rem;
}

.settings-contacts-sync-status.is-connected {
  color: var(--cyan-bright);
}

.settings-contacts-sync-status.is-disconnected {
  color: var(--text-muted);
}

.nav-footer {
  margin-bottom: 8px;
}

.faq-export-group {
  display: inline-flex;
  gap: 4px;
  align-items: center;
}

/* ============ Relatórios ============ */
.reports-page {
  display: flex;
  flex-direction: column;
  gap: 16px;
  width: 100%;
  max-width: 1360px;
  margin-left: auto;
  margin-right: auto;
  padding-bottom: 32px;
}

.reports-filters {
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.reports-presets {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.reports-preset.is-active {
  border-color: var(--cyan);
  color: var(--cyan-bright);
  background: rgba(6, 182, 212, 0.12);
}

.reports-filter-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 14px;
}

.reports-filter-grid label {
  display: flex;
  flex-direction: column;
  gap: 6px;
  font-size: 0.88rem;
  font-weight: 500;
}

.reports-filter-grid input,
.reports-filter-grid select {
  padding: 9px 11px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--bg-elevated);
  color: var(--text);
}

.reports-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.reports-results {
  padding: 20px;
}

.report-dl-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 10px 16px;
}

.reports-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.88rem;
}

.reports-table th,
.reports-table td {
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
  text-align: left;
}

.reports-table th {
  color: var(--text-muted);
  font-weight: 600;
}

.report-empty {
  color: var(--text-muted);
  margin: 0;
}

.faq-export-doc .faq-export-item {
  margin-bottom: 20px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
}

.faq-export-doc .faq-export-item h3 {
  margin: 0 0 8px;
  font-size: 1rem;
}

.faq-export-answer {
  white-space: pre-wrap;
  line-height: 1.5;
}

.faq-export-aliases {
  margin: 8px 0 0;
  font-size: 0.85rem;
  color: var(--text-muted);
}

/* ============ Exportação PDF ============ */
.pdf-export-holder {
  position: fixed;
  left: -10000px;
  top: 0;
  width: 190mm;
  pointer-events: none;
  z-index: -1;
}

.pdf-export-clone {
  background: #ffffff !important;
  color: #111827 !important;
  padding: 16px 18px;
}

.pdf-export-clone .report-header h2,
.pdf-export-clone .report-section h3,
.pdf-export-clone .metric-value,
.pdf-export-clone .report-conv-name,
.pdf-export-clone h3 {
  color: #111827 !important;
  -webkit-text-fill-color: #111827 !important;
}

.pdf-export-clone .report-sub,
.pdf-export-clone .metric-label,
.pdf-export-clone .metric-hint,
.pdf-export-clone .report-conv-meta,
.pdf-export-clone .report-footer,
.pdf-export-clone dt,
.pdf-export-clone .faq-export-aliases {
  color: #4b5563 !important;
}

.pdf-export-clone .metric-card {
  background: #f9fafb !important;
  border-color: #e5e7eb !important;
}

.pdf-export-clone .metric-card.metric-good {
  background: #ecfdf5 !important;
  border-color: #86efac !important;
}

.pdf-export-clone .metric-card.metric-warn {
  background: #fffbeb !important;
  border-color: #fcd34d !important;
}

.pdf-export-clone .metric-card.metric-bad {
  background: #fef2f2 !important;
  border-color: #fca5a5 !important;
}

.pdf-export-clone .report-section,
.pdf-export-clone .report-conversation,
.pdf-export-clone .reports-table th,
.pdf-export-clone .reports-table td {
  border-color: #e5e7eb !important;
}

.pdf-export-clone .whatsapp-chat .bubble-in {
  background: #f3f4f6 !important;
  color: #111827 !important;
}

.pdf-export-clone .whatsapp-chat .bubble-out {
  background: #dbeafe !important;
  color: #111827 !important;
}

@media print {
  .reports-table { font-size: 10pt; }
  .report-conversation { break-inside: avoid; }
  .report-conversation[open] summary ~ * { display: block !important; }
  details.report-conversation > summary { list-style: none; }
}

.metrics-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
  gap: 12px;
  margin-top: 12px;
}

.metric-card {
  padding: 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--bg-elevated);
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.metric-card.metric-good {
  border-color: rgba(34, 197, 94, 0.4);
  background: rgba(34, 197, 94, 0.08);
}

.metric-card.metric-warn {
  border-color: rgba(234, 179, 8, 0.45);
  background: rgba(234, 179, 8, 0.08);
}

.metric-card.metric-bad {
  border-color: rgba(239, 68, 68, 0.4);
  background: rgba(239, 68, 68, 0.08);
}

.metric-label {
  font-size: 0.78rem;
  color: var(--text-muted);
  font-weight: 500;
}

.metric-value {
  font-size: 1.35rem;
  font-weight: 700;
  color: var(--text);
  line-height: 1.2;
}

.metric-hint {
  font-size: 0.75rem;
  color: var(--text-muted);
}

.report-section-desc {
  margin: 0 0 12px;
  font-size: 0.88rem;
  color: var(--text-muted);
}

.reports-table-wrap {
  overflow-x: auto;
}

.report-conversation {
  margin-bottom: 16px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--bg-elevated);
}

.report-conversation-summary {
  cursor: pointer;
  padding: 14px 16px;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  font-weight: 600;
  list-style: none;
}

.report-conversation-summary::-webkit-details-marker {
  display: none;
}

.report-conv-name {
  color: var(--cyan-bright);
}

.report-conv-meta {
  font-size: 0.82rem;
  font-weight: 500;
  color: var(--text-muted);
}

.report-conversation-body {
  padding: 0 16px 16px;
  border-top: 1px solid var(--border);
}

.report-conv-stats {
  margin: 14px 0;
}

.report-doc-period .report-chat {
  max-height: none;
  overflow: visible;
}

/* Dashboard de relatórios */
.report-dashboard-hero {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 28px;
  padding: 22px 24px;
  border-radius: var(--radius-md);
  border: 1px solid var(--border);
  background: linear-gradient(135deg, rgba(6, 182, 212, 0.1), rgba(15, 23, 42, 0.4));
}

.report-hero-eyebrow {
  margin: 0 0 6px;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--cyan);
}

.report-dashboard-hero h2 {
  margin: 0 0 8px;
  font-size: 1.6rem;
  color: var(--text);
}

.report-hero-side {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: stretch;
}

.report-hero-stat {
  min-width: 110px;
  padding: 12px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--bg-elevated);
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.report-hero-stat span {
  font-size: 0.78rem;
  color: var(--text-muted);
}

.report-hero-stat strong {
  font-size: 1.35rem;
  color: var(--text);
}

.report-dashboard-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
  margin-bottom: 20px;
}

.report-dashboard-grid-3 {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.report-panel {
  margin-bottom: 0;
  padding: 18px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--bg-elevated);
}

.report-section-insights {
  padding: 18px 20px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: rgba(6, 182, 212, 0.06);
}

.report-insights-list {
  margin: 0;
  padding-left: 1.2rem;
  display: grid;
  gap: 8px;
  color: var(--text);
  font-size: 0.92rem;
  line-height: 1.5;
}

.metrics-grid-wide {
  grid-template-columns: repeat(auto-fill, minmax(150px, 1fr));
}

.report-chart {
  margin-top: 8px;
}

.chart-title {
  margin: 0 0 12px;
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--text);
}

.chart-legend {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-bottom: 10px;
  font-size: 0.8rem;
  color: var(--text-muted);
}

.chart-swatch {
  display: inline-block;
  width: 10px;
  height: 10px;
  border-radius: 2px;
  margin-right: 6px;
  vertical-align: middle;
}

.chart-swatch-in { background: #06b6d4; }
.chart-swatch-out { background: #8b5cf6; }
.chart-swatch-ticket { background: #22c55e; }

.chart-svg {
  width: 100%;
  height: auto;
  display: block;
}

.chart-axis {
  stroke: var(--border);
  stroke-width: 1;
}

.chart-grid {
  stroke: rgba(148, 163, 184, 0.15);
  stroke-width: 1;
  stroke-dasharray: 4 4;
}

.chart-axis-label {
  fill: var(--text-muted);
  font-size: 11px;
}

.chart-bar-in { fill: #06b6d4; }
.chart-bar-out { fill: #8b5cf6; }
.chart-bar-ticket { fill: #22c55e; }
.chart-bar-hour { fill: rgba(6, 182, 212, 0.75); }

.donut-wrap {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 20px;
}

.donut-ring {
  width: 148px;
  height: 148px;
  border-radius: 50%;
  position: relative;
  flex-shrink: 0;
}

.donut-hole {
  position: absolute;
  inset: 22%;
  border-radius: 50%;
  background: var(--bg-elevated);
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 2px;
}

.donut-hole strong {
  font-size: 1.2rem;
  color: var(--text);
}

.donut-hole span {
  font-size: 0.72rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.donut-legend {
  flex: 1;
  min-width: 160px;
  display: grid;
  gap: 8px;
}

.donut-legend-item {
  display: grid;
  grid-template-columns: 12px 1fr auto;
  gap: 8px;
  align-items: center;
  font-size: 0.84rem;
  color: var(--text-muted);
}

.donut-legend-swatch {
  width: 12px;
  height: 12px;
  border-radius: 3px;
}

.donut-legend-item strong {
  color: var(--text);
}

.report-funnel {
  display: grid;
  gap: 10px;
}

.funnel-step {
  width: var(--funnel-width);
  min-width: 100%;
  margin: 0 auto;
  padding: 12px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: rgba(6, 182, 212, 0.08);
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
}

.funnel-label {
  font-size: 0.88rem;
  color: var(--text);
}

.funnel-values {
  display: flex;
  align-items: baseline;
  gap: 8px;
}

.funnel-value {
  font-size: 1.15rem;
  color: var(--cyan-bright);
}

.funnel-pct {
  font-size: 0.78rem;
  color: var(--text-muted);
}

.report-sla-bars {
  display: grid;
  gap: 14px;
}

.sla-bar-row {
  display: grid;
  gap: 6px;
}

.sla-bar-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  font-size: 0.86rem;
  color: var(--text-muted);
}

.sla-bar-head strong {
  color: var(--text);
}

.sla-bar-track {
  height: 10px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.15);
  overflow: hidden;
}

.sla-bar-fill {
  height: 100%;
  border-radius: 999px;
  transition: width 0.3s ease;
}

.sla-bar-good { background: #22c55e; }
.sla-bar-warn { background: #f59e0b; }
.sla-bar-bad { background: #ef4444; }

.report-ticket-status {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.ticket-status-card {
  padding: 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--bg);
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.ticket-status-card span {
  font-size: 0.8rem;
  color: var(--text-muted);
}

.ticket-status-card strong {
  font-size: 1.4rem;
  color: var(--text);
}

.ticket-status-good {
  border-color: rgba(34, 197, 94, 0.35);
  background: rgba(34, 197, 94, 0.08);
}

.ticket-status-warn {
  border-color: rgba(234, 179, 8, 0.4);
  background: rgba(234, 179, 8, 0.08);
}

.report-stat-panel {
  padding: 18px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--bg-elevated);
}

.report-stat-title {
  margin: 0 0 14px;
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--text);
}

.report-stat-list {
  margin: 0;
  display: grid;
  gap: 10px;
}

.report-stat-row {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  font-size: 0.86rem;
  padding-bottom: 8px;
  border-bottom: 1px solid var(--border);
}

.report-stat-row:last-child {
  border-bottom: none;
  padding-bottom: 0;
}

.report-stat-row dt {
  color: var(--text-muted);
  font-weight: 500;
}

.report-stat-row dd {
  margin: 0;
  color: var(--text);
  font-weight: 600;
}

.reports-table-top td:first-child {
  color: var(--text-muted);
  width: 36px;
}

@media (max-width: 1100px) {
  .report-dashboard-grid-3 {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 900px) {
  .report-dashboard-grid {
    grid-template-columns: 1fr;
  }

  .report-hero-side {
    width: 100%;
  }

  .report-hero-stat {
    flex: 1;
  }
}

.pdf-export-clone .report-dashboard-hero,
.pdf-export-clone .report-panel,
.pdf-export-clone .report-stat-panel,
.pdf-export-clone .report-section-insights {
  background: #f9fafb !important;
  border-color: #e5e7eb !important;
}

.pdf-export-clone .report-hero-eyebrow,
.pdf-export-clone .funnel-value {
  color: #0891b2 !important;
}

.pdf-export-clone .donut-hole {
  background: #ffffff !important;
}

.pdf-export-clone .chart-bar-in { fill: #0891b2 !important; }
.pdf-export-clone .chart-bar-out { fill: #7c3aed !important; }
.pdf-export-clone .chart-bar-ticket { fill: #16a34a !important; }
.pdf-export-clone .chart-bar-hour { fill: #0891b2 !important; }